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Question

response time on tickets

  • June 17, 2026
  • 1 reply
  • 3 views

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I have an urgent ticket and still no response from email team, this needs to be taken care of asap. There’s really no human customer support? 

1 reply

Jan_Mantau
Superuser
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  • Superuser
  • June 17, 2026

Unfortunately no, Strava has stripped down their support to email only and has very long processing times.