Our application has reached the 9,999 connected-athlete cap, and new users can no longer authorize the app. This is currently blocking all new sign-ups in production.
Details
- App name: Avionx Ride
- Client ID: 153306
- Owner / contact email: develop@avinox-ebike.com
What we've already done
- Submitted the athlete-limit increase request via
developers@strava.comon 2026-08-17 - Completed the API agreement / brand guideline requirements and confirmed our app is compliant
- No reply received in 10 days, and no update on the request status
What we're asking for
- Confirmation that our upgrade request was received and is in the queue
- Guidance on the expected review timeline, or any missing information we should provide
- If possible, an interim limit increase so existing production traffic isn't blocked
Happy to share additional details (usage patterns, rate-limit stats, screenshots, or a Strava-facing walkthrough of the app) via a private channel. Any pointer to the right process or contact would be greatly appreciated.
Thanks in advance!
