I've requested an athlete capacity increase for my application (Client ID: 219336), numerous times now, and in 5 weeks have received no response or update. My app is endurancesciencelabs.com — an integrated coaching platform with tools including running programs, strength programs, and form analysis software.
I have roughly 20 athletes who need to connect their Strava accounts for to be able to view their data and receive training and performance insights that I’ve designed my interface to deliver, but won’t work until their accounts are connected. I’ve already lost a month of subscriptions for multiple athletes because Strava hasn’t increased my connected athlete limit yet, or even responded to my numerous submissions, per the 2nd FAQ link. There is some verbiage about showing data usage to support a limit increase, but I’m not sure how I can show data usage increases without being able to connect any athletes but the 1 initial connection I’ve used as beta testing!
Please let me know what other information you need to increase this athlete connection limit. I’ve been emailing the developers email provided in the FAQ weekly, with no response.