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Strava app on Apple watch 9 stopped recording heart rate

  • February 9, 2026
  • 2 replies
  • 56 views

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Hello, I have been using Strava on my Apple watch series 9 without any issue for about 6 months. Last saturday when I sent for run, I noticed that Strava app on my apple watch not recoding heart rate, I tried everything i.e. resetting watch/iphone. Deleteing strava app from watch/iphone and reinstalling. But nothing seems to help. I tried Workout app on my watch and it recorded hear rate. I checked all permission in Health app on Iphone and it has Allow Strava to Read heart rate ON. I checked the strava app on iphone and it has health app added, Everything worked fine before Saturday

 

Not sure what suddenly happened? Can this be resolved as my running depends on it massivly. I tried Apple’s Workout app but I didnt like the app.

Let me know if anyone needs any sort of logs to troubleshoot, will be happy to help

Best answer by Emily_A

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support check out this resource

 

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2 replies

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  • Hub Rookie
  • February 9, 2026

I have  had the same problem 3 times - on Saturday & yesterday & today with my iPhone13, with  the Strava app not recording my heart rate.  I have  tried deleting and reinstalling the app but cannot solve the problem.

Has anyone help solving the problem


  • Answer
  • February 9, 2026

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support check out this resource