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Answered

SUPPORT - Increase the client API user connection limit

  • April 21, 2026
  • 10 replies
  • 272 views

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Hello,


I urgently need to upgrade my limit. I submitted the form and contacted them a few days ago but haven't received a response. How can I contact them for assistance?

Thank you!

Best answer by Jan_Mantau

Hi ​@30daysup, please lookup

 for the email address to contact them and the reports about delays from others.

10 replies

Jan_Mantau
Superuser
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  • Superuser
  • Answer
  • April 21, 2026

Hi ​@30daysup, please lookup

 for the email address to contact them and the reports about delays from others.


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  • Author
  • Hub Rookie
  • April 21, 2026

Hi ​@30daysup, please lookup

 for the email address to contact them and the reports about delays from others.

 

Thank you for your assistance. I have attempted to reach out to them.


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  • Hub Starter
  • April 24, 2026

Hi All 

I submitted my official Strava documents Requesting limit increase for my athletes on my web app, Its been almost 3 weeks and I still cant get any answers or approvals. Please can someone urgently assist me with this, we go live in a week and absolutely need the Strava Sync - Client ID:220063


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  • Hub Starter
  • April 24, 2026

I Have followed up on email several times but have only received automated response to come here. Please can someone Urgently assist.


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  • Hub Rookie
  • April 24, 2026

me too


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Plus one. I found this link 



We’re blocked from launching our site and we have people lined up to join! 


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  • Hub Starter
  • April 24, 2026

I’m in the same boat :-D 


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  • Hub Starter
  • April 25, 2026

STRAVA please assist this is beyond ridiculous 


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  • Hub Starter
  • April 25, 2026

STRAVA please assist this is beyond ridiculous 

I wouldn’t say it’s ridiculous at all.  They’re offering a primarily free service and have likely been extremely busy with the sudden influx of app requests now that we all can make apps in a matter of hours. 


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  • Hub Starter
  • April 27, 2026

Understood, Then communication stating that would be fine, at least we are aware that they have in fact received the documents and application, not just radio silence.