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Dear Strava Team,

I hope this message finds you well.

We submitted the Device Mapping Request for our SCINST Robin device (Application ID: 134483) over 50 business days ago, but we have yet to receive any response or update. We understand that the review process may take time, but given the extended period, we kindly request an update on the status of our request.

Additionally, we would like to inquire whether modifying the content of the form during the review process would reset the response time.

Your prompt feedback would be greatly appreciated, as we are eager to move forward with integrating our device with Strava.

Looking forward to your reply.

Hi ​@liuyindong,

this is a community hub where fellow Strava athletes advise each other; it might be faster if you direct your question to developers@strava.com. 

 

I sent several emails but received no response.

Tagging ​@Elliott  - would you please be able to help? Thank you!

​@liuyindong sorry for the troubles. I work on our api and integrations team and I am seeing that we mapped the device in February 26. If the name is not showing correctly can you send a link to a recent activity or a file from the device that I can investigate?

Thank you very much, we thought there was a problem when you guys didn't reply, just tried it and it's fine, thanks!

Hello, we have another question to ask. Ant+ has stopped certification. How to deal with the unique product of FIT file in the future?

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