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Urgent Follow-up on Device Mapping Request for SCINST Robin

  • April 28, 2025
  • 6 replies
  • 100 views

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Dear Strava Team,

I hope this message finds you well.

We submitted the Device Mapping Request for our SCINST Robin device (Application ID: 134483) over 50 business days ago, but we have yet to receive any response or update. We understand that the review process may take time, but given the extended period, we kindly request an update on the status of our request.

Additionally, we would like to inquire whether modifying the content of the form during the review process would reset the response time.

Your prompt feedback would be greatly appreciated, as we are eager to move forward with integrating our device with Strava.

Looking forward to your reply.

Best answer by Jimi

@liuyindong sorry for the troubles. I work on our api and integrations team and I am seeing that we mapped the device in February 26. If the name is not showing correctly can you send a link to a recent activity or a file from the device that I can investigate?

6 replies

Jana_S
Superuser
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  • Superuser
  • April 28, 2025

Hi ​@liuyindong,

this is a community hub where fellow Strava athletes advise each other; it might be faster if you direct your question to developers@strava.com


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  • Author
  • Hub Rookie
  • April 28, 2025

 

I sent several emails but received no response.


Jana_S
Superuser
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  • Superuser
  • April 28, 2025

Tagging ​@Elliott  - would you please be able to help? Thank you!


Jimi
Strava
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  • Strava
  • Answer
  • April 28, 2025

@liuyindong sorry for the troubles. I work on our api and integrations team and I am seeing that we mapped the device in February 26. If the name is not showing correctly can you send a link to a recent activity or a file from the device that I can investigate?


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  • Author
  • Hub Rookie
  • April 29, 2025

Thank you very much, we thought there was a problem when you guys didn't reply, just tried it and it's fine, thanks!


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  • Author
  • Hub Rookie
  • April 30, 2025

Hello, we have another question to ask. Ant+ has stopped certification. How to deal with the unique product of FIT file in the future?