Hi Strava Developer Support Team,
I am writing to request a manual review for our API rate limit increase application, as we recently received an automated rejection email. We strongly believe our application fully complies with all Strava API Agreements and Policies.
Here are our application details:
• Application Name: Pi Runners
• Client ID: 263175
• Developer Email: ngoxuanluon@gmail.com
Our application is a strictly private, non-commercial platform built exclusively for our internal corporate running club (around 60 members) to host internal monthly challenges.
We have already hit the initial 10-user limit, and our remaining members are currently blocked, receiving the 403 "Maximum number of athletes exceeded" error when trying to connect.
To address the common rejection reasons mentioned in the automated email:
1. Complementary Experience: Our app provides a custom internal club leaderboard for employee engagement, which is a specific, closed-group experience complementary to Strava.
2. Optimized API Usage: Our architecture strictly utilizes Strava Webhooks for real-time activity syncing to avoid aggressive polling and minimize API load.
3. Privacy & Security: The app is strictly for internal use. We do not share, sell, or use athlete data for any commercial purposes or Al training.
We have updated our platform to include a clear Privacy Policy, and users can disconnect their accounts and revoke access at any time.
Could you please kindly review our request manually and help us approve the rate limit increase to the Standard tier so our members can join the platform? I have attached a screenshot of our internal leaderboard to demonstrate the app's utility, along with the automated rejection email.
Thank you very much for your time and support!
Best regards,
Ngo Xuan Luon