Discussions

I noticed that Strava has deducted my account to renew my subscription for 2025, but I no longer wish to continue with the service. I’ve tried to find the support team through the website, but the webpage isn’t working. Could you please guide me on how to cancel my subscription and request a refund?

Pleasantly surprised to discover on the 2nd day of the new year that I could add a new pair of shoes from within the Strava iPhone (iOS) app.  So rather than complaining or suggesting something new, I want to say THANKS for adding this feature.I had a great run in a new pair of Topo UltraAdventure 4 shoes. It was so nice to add them on them on the fly as I usually forget by the time I get home.Thanks Strava PM and Engineering team.

On the mobile app, my group’s leaderboard only displays the number of activities. It does not display distance, and I have not been able to locate anything in the settings to adjust this. I know I can view the distance leaderboard on the website - but any insight into how to make distance the default leaderboard on the mobile app would be much appreciated. Thanks!

Hi and happy new year! How do you upload a manual activity? The + sign is nowhere to be found. I appreciate your help. Arin

I recently purchased the Garmin Fenix 8.  I use an indoor rowing machine.  The Fenix has a icon for indoor rowing workouts, but when the workout transfers to Strava, it shows up as an outdoor rowing activity with no way to change to indoor row or to add distance.  Thoughts?  

Hi. How do you record each run and vertical meters whilst skiiing in the Strava App? Thanks 

It's the 5th of January 2025 1:17pm where I reside and my year in sport 2024 has disappeared from my profile on the app.  The Strava website clearly indicates that I would have access too it until the 6th of January 2025. Very disappointed not to have access too it Just got back from off grid camping, couldn't access it sooner.  Please help

This has happened twice now that I’ve finished a run with no issues, stopped the activity, hit finish and save activity, and it tells me it’s processing. Then a few minutes later, the processing banner is gone and the activity is nowhere to be found. Help!(My app also is not showing the + button in the top left corner to input the activity manually, but that is a separate issue)

I have a problem that the sorting of favorites does not work, can you check please 

What do people think of downvoting ideas? We can currently upvote ones we like but right now there is no way to express a dislike to an idea except in comments and to not vote for an idea.Would it be too negative? I’ve seen some ideas I dislike, fortunately (for me) nobody voted for them but this might help filter ideas and gauge interest. 

HI AS ANYONE EVER MANAGE TO GET A REFUND FROM STRAVA. 

Hello all,Is there a way to order the leaderboard by pace instead of distance, I run a club for running and keep up to date with statistics for this club, but have some runners complaining about not being shown in the leaderboard despite being the ones with the fastest pace.I'm not able to find a way to rank by pace or at least remove the climb metric and replace it with pace, although I'm able to see pace in the current week's leaderboard.I would appreciate your suggestions! Pablo. 

Hi guys, I am 14 and I turn 15 in April, I need your help. Does anyone know about any 10k races that I can take part in? Thanks.

Hello!My strava heatmap has not been updating since a good year ago I guess. Is there anything I can do about it so I can see again were I already have ridden. My strava app is fully updated so it can’t be that problem.Thanks in advance!!

My recent 10k run PR has not updated. Can this be resolved. My time as per below is 44:16 but my strava best effort still states my PR is 45:52   

 Not uploading to strava since yesterday,anyone else have this problem?

Hola , Comunidad de Strava.  Espero que se encuentren bien. Quisiera validar el estado de la solicitud que realicé hace algunos meses para obtener la insignia de verificación en mi perfil de Strava. Hasta la fecha no he recibido respuesta, he mandado varios email y solicitudes y a la fecha no me han dado ninguna respuesta , me gustaría saber si hay algún requisito adicional que deba cumplir o si necesitan información complementaria para procesar mi solicitud. Agradezco de antemano su atención y quedo en espera de sus comentarios para poder avanzar con este proceso.

Just wondering. 

It is not possible to add training partners. It was always possible to add people who did training with me but did not turn on strava, but in the last two I have not had such an option. I am asking for urgent help.

For some reason, it looks like Strava has decided to just put random athletes into the activity feed -- i have mine set in chronological order, and I only want to see the people I follow. There does not seem to be a way to turn it off. Does this seem like a good idea?

Is there a way for me to add "Rucking" as an option under "Foot Sports?"

Possibility to create a selection of what you want to see from friends on Strava.I am tired of having to see every session in a gym or a virtual ride on my strava.Isn't it possible to select that you can only see the real 'outdoor' activities?This allows you to watch them with the necessary attention. And you miss less real activities that you don't see now because it is just too much.I am in favor of following the outdoor activities. I am not interested in indoor activities. Thank you

My current account is logged in through Apple ID. I switched to an Apple ID on my phone and subscribed. I found that the money has been deducted, but I am still in a non-subscribed state.Is it not possible to recharge and subscribe with another Apple ID for an account logged in through Apple ID? If I change my email address to get rid of the Apple ID, can I subscribe with another Apple ID?Thank you very much!

Hi I'm not seeing my Year In Sports 2024 after updating the app. Pls help

I can see running activity recorded on my activity deshboard but not on progress deshboard. I don't know why? How can I add on progress deshboard now?