Solved

I used to see an average power number in each of my cycling activities even though I am not using a power meter.  After yesterday’s ride I noticed the average power field is missing and replaced with max elevation. This change has affected all previous rides as well.  Does anyone know if this is a Strava change? I cannot find a way to rearrange the fields in my feed to eliminate the max elevation.  any insights would be appreciated.  

Good afternoon,I know there are a lot of options out there, but I am trying to find a fitness watch that takes advantage of all the features of Strava. Any suggestions? Thank you,Gary

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on record to follow the route however I didn’t get any navigation queues instead I was just watching the map on my phone and had to keep twisting it mid ride to align the direction as it kept assuming I was facing at 90 degrees to my riding direction! I kept tapping the map icon but this just changed to metrics never to directions. finally when I stopped the ride the post on my homepage had no map attached. any help would be great before I decide to cancel. Thanks 

I see that Strava calculates things like CO2 saved per trip and all-time Km's, but there isn't a record of all time CO2 saved from what I can see. Am I just looking in the wrong place, or is this a feature they haven't added?

Is it possible to customize stats shown during activity? For example, for backcountry skiing I would rather see how much vert I have gained/lost rather than mileage. Is it possible to change the stats to see vert instead of mileage? Or to see vert AND mileage? I am sure this would be helpful for other sports as well (trail running, mtn hiking, etc.). 

For some reason whenever I open Strava Maps on the browser version, it always opens in San Francisco. Is there any way to get it to just open on my current location? I’m on the opposite side of the world.

Many people and me, too, travel by bicycle. Or on foot, on canoe, … We then may not be training hard, but still doing a lot of km and altitude.So please add the category “travelling” besides “training” and “commuting“. Thanks in advance!best regards – Myriam

I am planning a challenge at my outdoor business (ski resort) and was hoping to set it up so that you could ONLY see activities at the specific business location (i.e. hikes done at the resort are only tallied for total distance hiked). The goal is to have the challenges be “Most Days Hiked at the Resort” and “Most Elevation Gained” but how can I create it so that only activities done at the resort count toward the challenge? Would creating segments for all of the trails really be the best way to go about this? Any and all tips would be very helpful. Thanks!

I can no longer view live segments while running. Anyone else have this issue or know how to fix it? I’m using an iPhone. 

This feature has started appearing on my feed, listing “who to follow” suggestions. I find it distracting, unwanted and a feature that I’m simply not interested in seeing. Can this feature be disabled?

Ya envié mi reporte sobre el cobro que me hicieron metí mi tarjeta para la prueba de una semana y no tenía intenciones  de renovarla y me cobraron la suscripción  anual de 799$ 

Why does this rogue app called “a” appear in My Apps? It leads to a website of script-kiddy programmers who dabble in various LLMs.Who owns this app “a”?  When I revoke access, and change my password, it reappears anyway after up to one hour. See screenshot:The website this app links to is not a website I use, is not a professional website, and is six LLM programmers at university.  I don’t understand what is going on. Surely Strava aren’t using these guys for LLM processing? My account is not compromised and password has not been given to anybody. I do not use these LLM services. Thanks.

Is this issue happening to everyone?  Every request is returning a placeholder image.https://d3nn82uaxijpm6.cloudfront.net/assets/media/placeholder-photo@4x-6c5d2aaeadca1292be72943c04ea6defe7dcd610da7dc87a1ccaad30e134b2d6.png

Hello guys,    I use strava to record my mtb rides but I discovered that some of them do not rest the equipment (bicycle) so I do not have a correct calculation of kilometers for bears and consequently even Probikegarage can not display a correct mileage.    I don't know how to filter the rides that they are without equipment and how to add the correct equipment to them.    Also being numerous rides to be corrected are not like making the change by group and not one by one

Within the Strava “My Apps” section I have a rogue API that keeps appearing. It is called “a” and leads to a website https://www.aaaaaaaaaa.org/You can see your MyApps at this Strava link:https://www.strava.com/settings/appsI have changed my password and it has reappeared again. This website seems to link to LLM/AI ChatGPT programmers. I keep revoking access and within 1 hour it reappears. They can’t have my new password. For what it’s worth, I’m using a hardened corporate laptop which is definitely not infiltrated on hacked in any way. Is Strava liaising with these people? They do not look legit, sorry. Is this Strava sending data to a company for LLM functions? I cannot believe the amateurish website mentioned above is in any way a professional conduit for LLM data.  Help and thanks!

Hi, I made a support ticket for a refund ricket number #3359300, 8 days ago and nobody has responded. Please let me know when you can get back to me. I would like this resolved before 14 days has passed so I can action a refund. I normally wouldn't use the community board but it has been a while. Looking forward to yiur response.Thank you.

I have asked here regarding on when I would get a refund on my premium subscription and the person that replied said that Strava is experiencing extreme backlog regarding tickets and I definitely understand that. However this raises a question from me. Would Strava still refund me even after the 14 day "grace period" if it was Strava's fault for not replying? 

Forerunner 55 does not provide power stats. How come it shows in the top stats. 

Hi Strava Community, I’d like to share my experience and also ask for your help. On June 15, 2025, I was automatically charged ₱1,500 for a Strava 1-Year Subscription through Google Play, even though I didn’t approve it and haven’t used the app for a while. I had biometric verification (fingerprint) enabled for all purchases, but the payment went through without asking for it. I already emailed Strava Support with the complete details and all required documents. It’s been a while and I haven’t received any response yet. May I ask:How long does it usually take for Strava Support to respond to refund requests? Thanks in advance to anyone who can help or share similar experiences. I’m hoping to get a reply soon.

I ran 5 rounds around my park which is 1km for 1 lap but today when I turn off my phone during the run I looked at my phone after 5 laps and it was 1.6km how can I fix this

My max heart rate changed in strava automatically and retroactively to an incorrect value.  Shouod be 190, but suddenly one day all my activities going back years show zones based on a max heart rate of 173.i have changed it back to 190, but all my old activities still show zones based on the incorrect value of 173.

I’m writing an app that uses the Strava API to show runs and whether they ran a segment or not. I don’t want to show data/details about the runs/athletes if the logged in user is not a “friend”.I cannot find anything in the documentation that shows an endpoint that would return a list of athletes that the logged in athlete follows, but I know I can GET an athlete and it will tell me if they are a friend or not, but I don’t want to spam that endpoint for every athlete/logged in athlete.If I ask AI it will talk about a `/athlete/friends` endpoint, but if I hit that I get a 401. I don’t know what scope I need for that (I have “read-all”).Can anyone help?

How can I change instead seeing average cadence I want to see average power? This just changed 2 days ago

Add the barefoot to the shoes Km tracker.. so I know how many km I’ve done without shoes!  Efrem Spataro

Hello,I have 2 running activities whic are visible by everyone:https://www.strava.com/activities/14682653319https://www.strava.com/activities/14762904983Those 2 runs are going through the segment:https://www.strava.com/segments/39377225If, I look each activity one by one, the segment is detected, I can see my time.But when I looking at the Local Legend stats, Strava considers that I didn’t do any passage, my counter is always lockd with 0. What’s happening? The segment has been created after the 2 runs, is this a reason? If yes, that is strange as the time done are taken into acount. My time is visible in the yearly ranking on the segment.Sop, time is taken into account by number of segments activiation not? Totally weird. I have opened a ticket to Strava but I had only automatic answer from bots not very smart. Absolutely useless. I did many things :- change the visibility “everyone” to “only me” then back to “everyone”- change the kind of activities from Run to Bike then back to Run-