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On my computer (windows) my Strava page opens & automatically a box showing who gave me kudos pops up but won’t close. It works normally on both my Ipad & apple phone.I’ve signed out & back in, rebooted computer, helpAny suggestions of how to fix this would be appreciated.

I am trying to use the strava app on a pixel watch 2. But the screen goes off after a few seconds on the watch and I have to press the button to show the screen again.Its not really useable like that so is there any way to force the screen to stay on when using the watch app to record ?I already have Always On Display set to On

why does this feature use standard maps? Usually it uses satellite maps. Is there a solution for this? 

How to save route map from activity as image from the web browser version?

Bonjour, est il possible de savoir si la planification d'itinéraire de strava sera identique a celle de fatmap un jour???depuis l'arret de fatmap, il est difficile de creer un parcours aussi bien avec strava!!!!Sur fatmap on pouvait tracer sur une carte ign, en n'etant pas obligé de suivre une route, ou chemin.....on pouvait tracer en hors piste ou sur un chemin qui n'existe pas sur les cartes.…est ce que ces fonctionnalités seront un jour sur Strava version mobile????

I live in Taiwan but I subscribed family plan in Japan this March since my membership was expired during the trip. When I came back to Taiwan, my friends were not able to join my family plan, system showed that we are in different countries (all of our accounts are based in Taiwan).I’ve submitted a ticket but there’s no response for more than 6 weeks. Anyone knows how to resolved this issue? Will VPN work in this case?

I'm a premium strava user and recently I can see my activity map when I open that activity. I can see the map in my feed but when I open it, map is no available.Also, when I try to see any other user that that day did the same segment, for example, strava app closes and it backs to the feed! Any idea? Thanks

I ran with a friend this morning, for some reason my garmin deleted my run.  I asked her to share her run with me. She did, i accepted the link, but it does not want to process the share. How can I fix this?

I'm trying to view Flybys for today's (and prior) run(s). I'm not seeing anything load (see image below) and I'm seeing a unicode type character referenced in the orange section where I assume the route name would be. I do have Flybys privacy set to allow Everyone to view as well, in case that information is helpful.     Thank you!!

When you play videos that are uploaded to Strava (on your own profile or watching others) the last few seconds of the video get cut off. This usually only happens the first time you play it, and when you try to watch it again, you can see the final seconds of the video. I have only tested this on an iPhone.

Can you add a feature to allow members to set up cycling trips with other Strava members

Hi, I’ve noticed that the club leaderboard is no longer displaying, and I’m wondering if anyone else is experiencing this issue. Could you let me know if this is a temporary issue or if there’s a way to resolve it?

Dear Team of Strava,first of all many thanks for your free service, for which I am totally satisfied.I subscribed the free trial version, but after checked how it works, frankly I am thinking to remain a free service user.Below I wanted summarize the points for which I am taking this decision, if they can be usefull for you.Main one: I was totally convinced that I could navigate with indications during my MTB route and was surprised once understood that any kind of alert was not in place on Strava. I am not talking about a exact route voice indicator, but at least a “bip” when you skip your turning point would be important. When I run an round trip on the same route, the return track line is hide by the blue color of the outward one. Would important that the predominant color remains always the orange one. The screen turns off automatically. So I have to touch it to see the route. I suggest to include this function on Strava without modyfing the cellular settings. (If I miss it, forget

I made 3 "indoor rides" today with a couple of pauses using the STOP button on my Garmin Edge 530. It was saved after the third ride. The result in Garmin vs. Strava is: Obviously, in Strava the elapsed time is used in avg. speed calculation. This is a horrible bug. E.g. if concentrating exactly on avg. speed during an indoor cycling, the record is totally useless. Why the elapsed time is used in calculation instead of the moving time? It makes no sense.

Hi everyone,It has been almost one month since my safety contact reported not receiving beacons for my activities. My watch is Samsung Galaxy Watch5 Pro. Raised a ticket Request #3198908 but issue still remains up to today.I have removed the safety contact & re-added, as well as adding my own number & re-enabling beacon.Got a couple of beacons sent at first but stopped again.  Up to this very moment no beacons sent/received for the last week despite of being active, even a couple of hours ago! Are you also having issues with beacons not being sent?I will appreciate any help, thanks!

Strava is giving me a huge headache right now. I cannot change my email, or password on my strava account which is problematic because the email it is attached to was deleted years ago. Everytime I try and enter the password, I either get a message saying that my account has been temporarily suspended, or the password is wrong. Even though I am entering the same password every time. I am getting really frustrated. So I created a new STRAVA account and tried to transfer my data over, but turns out you have to have access to both emails in order to do that. I tried deleting my account, can’t because I don’t have access to that original email address. I just want to either change the email address on my first account I’ve had since 2020 or transfer all the data to my new account that I set up last week. PLEASE HELP!

Hello, I’m wondering how Strava calculates the two above mentioned metrics.I performed exactly the same endurance training, separated by 8 days.  Suprisingly, in exactly the same time, so exactly the same average speed, denivelation (1060 m), distance (131 km).  However, heartrates of course were different.  First and second workout are summarized below.AVG HF : 120.  4 min in zone 2, 232 min. in Zone 3, 143 min in zone 4, 2 min in zone 5.  It resulted in training impulse of 388, and an fitness increase from 136 to 142  AVG HF : 12 min in zone 2, 152 min in zone 3 and 66 min in zone 4. It resulted in training impulse of 304 and increase from 136 to 142How are the time spent in the different zones factored in?  Is the AVG HF factored in?  And are increase/decrease of fitness derived from the training impulse values?Thanks for clarifying!

Hi,Is there a way to get a personal heat map of all ride activities.I would like to see the heat map from both Ride and Gravel Ride simultanously, when I do my route planning, so that I can plan a route on roads I’ve never ridden before. Regards,Joachim

I was charged to my surprise for a year’s subscription I do not want. I have canceled a subscription I did not sign up for. How do I get my money back for this. I’ve noticed that this happens often to people. Strava might wanna look into why this is happening. Please provide a refund.  thanks! 

Does private activities count for end of the year recap? I know there is an option to mute activities for small runs and commutes. But I’m used to putting these activities in private. Will these activities still be counted in the summary sent at the end of the year?

When I post my runs my time doesn’t show up on the feed I can only see it when I go into the activity it looks like I have hidden it ( I haven’t) 

 Hi I need help. Has anyone had this issue and has fixed it?? I did a long run this morning and it imported from my Apple Watch like usual but it’s not showing up. It’s check marked as imported but does not show up in feed or adds to my distance etc.. I don’t know what else to do I feel like I’ve tried everything. Restarting my phone, deleting the app and re installing multiple times, deleting it from my watch and reinstalling, I even tried exporting the file from my Health app to my iCloud and then to Strava website and that didn’t work either. 

Hello Strava team,When I track a pool swim with my Apple watch (in its own training app) it detects pauses and laps automatically. When syncing to Strava information gets lost. Pauses are added to rounds and the duration of the rounds does not fit. This completely destroys the pace data. At the end, 50 m are always missing (one pool length), and the average pace is also wrong. Attached are both datasets. Is there a way to fix this?  

Other sporters can’t see my total statistics this new year. All the statistics are zero. What is the problem?

Receiving the following error in the web console when attempting to save a route I just created.  haven’t tried this in chrome yet… Edit: Could only get this to happen once.  Refreshing the page and trying again fixed it. leaving this up in case y’all wanna look into it