Solved

Good dayI have an old email account that does not exist anymore and I cannot remember my old password.I cannot reset password as I no longer receive emails to the email account.How can I get access to my account without creating a new account? 

I created a support ticket, stating that I paid for a subscription but my account is still a regular account. I haven’t had a response to my ticket. How long should I expect to wait?

Hello,I ran a marathon yesterday and I accidentally set the activity on my watch to "treadmill running" instead of "running". Now I don’t have the right activity on my Strava and I’d like to know if it is possible if I can import activity manually if I have the GPX of the course and also I know my splits and total time.Can I edit the current activity or I delete this one and add new? 

Similar issue, I cannot add emoticons to my strva posts anylonger. When opening google play, I cannot update strava or google chrome either (I assume because it is already the most recent version). What do I miss/should I do?

Today I completed the Samsung Challenge. I am trying to redeem the offer and enter the draw but it is asking me for my Strava ID. I have tried my name but this doesn’t work. I cannot find a subscriber number anywhere within the account settings on the website. What am I missing?

when syncing from my Samsung health / Samsung gear 5 watch , on strava is posting wrong stats , saying my pace is   4.53 min mile , and now i  just done 2.52 mi    😀, (just waiting to be signed up for the Olympics 🤣) any ideas why the timing is out , on my Samsung watch & Health the timing is right  

When using my Google Pixel 2 watch, speed and distance are not recording if using the windsurf or kite surfing activities although it is recording my track, so no issues with GPS locating me, has anyone come across this?I currently have to log it as a bike ride then change the activity type post exercise.I have re installed Strava on the watch but the issue remains

As an international traveler was one of the coolest features. On the webI no longer can zoom out very far.  No longer see workout aggregates.  Basically difficult/impossible to find my own workouts.  Hopefully this is a known bug or bad release and gets fixed.

I couldn’t sync my device and had to keep logging in and getting codes. I think the system has blocked me. It has been hours and I can’t connect support I just keep getting chatbot. Does anyone know how to get back in?   

please help, my followers can't see my stats and nobody cares !!!

Since Strava is not listening, Im calling on ebike riders to fix this problem ourselves.1. Find the existing segments you normally ride, 2. Go ride them on your ebike and upload as an ebike ride.3. Create the same segments but as ebike segments, with similar naming but with an "e" infront.If all of us do this for all the routes we ride, we can fix this ourselves.

All of a sudden, my personal heatmap will not load on the app (android) I've cleared my data, uninstalled, and reset the phone, and nothing seems to work. Is anyone else having similar problems?

I use an R script to retrieve my personal activity data from Strava using the API. I use the following code, that, in the past, always gave me data on average and max heart rates, but now these have disappeared for some reason: while (TRUE) { req <- httr::GET( url = "https://www.strava.com/api/v3/athlete/activities", config = token, query = list(per_page = 200, page = page) ) # Convert JSON to dataframe activity_data <- fromJSON(content(req, as = "text"), flatten = TRUE) # Stop if no data found if (length(activity_data) == 0) {break} # Append data to dataframe if (nrow(df) == 0) {df <- activity_data} else { common_cols <- intersect(names(df), names(activity_data)) df <- rbind(df[, common_cols, drop = FALSE], activity_data[, common_cols, drop = FALSE])} # Turn to next page page <- page + 1}Anyone has an idea why the heart rate data is missing?

I have a 4iiii power meter, and i have discovered that there is a discrepancy between the average power i displayed in Garmin Connect and Strava. On my last ride Garmin claimed 223W, while Strava claimed 167W (Not too big numbers... hehe). That 56W in difference. I have checked that the power meter is registered, and that Strava does not estimate the power. Does anyone know how to fix this? 

I can’t find any option to change the start of the week from Monday to Sunday, am I missing something or is this just a feature that doesn’t exist?

This model won't include any athlete identifier, which makes the information a bit useless in the end. Since APIs are made for machines, and machines identify entities differences between IDs, not having them on the returned models make them invaluable.It would be nice if ClubAthlete had the athlete ID included within its definition. This way, apps for clubs, built on top of the Strava API, can easily map and identify the athletes. Otherwise this is impossible, as there's no other way of identifying athletes related somehow to another one who granted access to the app.

Does anyone know if data from 2 Garmin devices can be used to upload data for the same activity? I use a Garmin Edge for cycling and I’d also like to be able to add heart rate from my Garmin watch for the same activities. 

Hello - I was prompted to reach out to Strava to change my club name (the club is verified). However, Strava support says they are not able to handle these issues. Any suggestions?

Hello,Recently, I built an app using the Strava API to automatically retrieve my activity data and store them in a database. I noticed that, using the “https://www.strava.com/api/v3/athlete/activities” API endpoint retrieves the calories as kilojoules, for example “"kilojoules": 637.0”. The calories shown in my Strava account are shown in calories units. Based on the same activity of the above example, I see in my account the value of 427 Cal. However, 637.0 kilojoules are 152.2 calories - that is, a very different number from 427 Cal shown in my account.I wanted to ask if I am missing any other conversion steps or how exactly are Calories calculated in the application but are different from the API? How can I transform the 637 kilojoules to the number that I am seeing in my account? Thank you very much for your help in advance.Best,Panos

Hi,looked but could not find anythign on this but just got a CORE body temperature sensor. It pairs on my wahoo and comes up in the wahoo Element ride data app but does not show up on strava, any way to pair or make the data show up on strava data?thanks 

HelloI suddenly cannot see my monthly overview anymore. The previous graph is now empty except for one month (November). Also my monthly condition graph isn't functioning anymore. Information from the past-previously visible- is now gone. Can anybody tell me what to do to solve this? Thank youEmmy

I can’t see my heart rate data in any of my activities. The synchronization between Garmin Connect, where everything is recorded correctly, and Strava is turned on.

I want Strava to automatically tally miles on my running shoes when I select Running, and add miles to my soccer cleats when I select Football (Soccer). Seems like I want to add Football (Soccer) as a Default Sport, but maybe there’s a better way?

Hi mates,I try to manually calculate the max speed of a small segment and I don’t get the same value as show on strava.I joined the GPX. (gpx.txt) or the JSON point bellow can be used to replicate it. { lat: 46.2873437, lon: 7.4867482, time: "2025-03-13T17:26:35Z" },{ lat: 46.2873455, lon: 7.4867516, time: "2025-03-13T17:26:36Z" },{ lat: 46.2873491, lon: 7.486762, time: "2025-03-13T17:26:37Z" },{ lat: 46.2873544, lon: 7.4867875, time: "2025-03-13T17:26:38Z" },{ lat: 46.2873642, lon: 7.4868367, time: "2025-03-13T17:26:39Z" },{ lat: 46.2873739, lon: 7.4868956, time: "2025-03-13T17:26:40Z" },{ lat: 46.2873885, lon: 7.4869504, time: "2025-03-13T17:26:41Z" },{ lat: 46.2874045, lon: 7.4869974, time: "2025-03-13T17:26:42Z" },{ lat: 46.2874034, lon: 7.4870324, time: "2025-03-13T17:26:43Z" },{ lat: 46.2873929, lon: 7.487055, time: "2025-03-13T17:26:44Z" }So in my test I get. Between two point (4 and 5) I have a distance of : 4.65 meters. in one second so 16.74km/h. The stava move show me a max

If i Ride up a dirt road with my bike and register it as an Ride, will it be on the same segments on that road that if I had registered it as a gravel ride or a mountainbike ride? Or is it different segments for all 3?