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3701 Topics
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Anonymous
asked in Strava Features Chat
Change email address

I started a strava account years ago. But since then I no longer have access to that email and I can’t remember my strava password. I just use my face id to log in. I have bought a running watch but I can’t get it to sync to strava causes emails are different. I have sent multiple emails with no response back. How do update my email without knowing the password? I have a strava subscription. Please someone help me!!!

8741
Scout
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EcgrattanHub Starter
asked in Devices and Connections
New phone and my activity history disappeared

I broke my Samsung S20 FE and replaced it with a Samsung A35. I use the free version of Strava. When I loaded the Strava app on my A35, none of my history since 2018 appeared.What happened? How xan I retrieve and download my activity history?

211
Scout
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WendyAHub Rookie
asked in Strava Features Chat
Why isn't Strava adding Maps to celebrate the Olympics?

Migrated Content

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Scout
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uburoibobHub Rookie
asked in Strava Features Chat
The List on the Apple Watch isn't working based on frequency AGAIN

Here's my original post. For awhile, it worked - your frequency of use determined the list hierarchy. But that has now STOPPED working AGAIN with the latest update:"The list for sports on the Apple Watch in the Strava App is incredibly long. We need a way to show only the sports we participate in. Your hierarchal solution based on frequency sometimes works and sometimes doesn't - or reverts after an OS update. Please give us the tools to customize this list."

162
Scout
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Anonymous
asked in General Chat
Problem accessing account

Hi all im in need of some help! I sent this to strava support a week ago but had no reply. I logged out of my account which was associated with an old email that isnt active anymore, meaning i cant change passwords as every time i click "forgot password" the email is sent to this inactive email! Is there any way to regain my account or potentially change the email without actually being logged in? Any help would be great! I dont want to lose all my runs!

631
Scout
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joao_abreu22Hub Rookie
asked in Devices and Connections
Data on Element vs On Strava

So, I have been using strava for a long time, and from the last year, I have been seeing a lot difference in data between my Element bolt and the strava app. For example, today I rode my bike, and on my element I made a 27,2 km/h and on strava appeared 26,2 km/h. At the same time the moving time on my Element was 2 hours and 07 minutes and on strava was 2 hours and 12 minutes. Is there someting that I can do to change this?

95
Scout
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Harriet3003Hub Starter
asked in Devices and Connections
Processing Activity Stuck

Hi - My recent 5km run has got stuck and says "Processing activity" - I have tried all the suggested troubleshooting ideas and I really want it to work 😞

48316
Scout
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CoachHub Starter
asked in General Chat
Relative Effort Zones

I recently adjusted my HR zones on Strava based on the fact that A: I'm getting older and my max HR is probably lower than when I signed up for an accountB: My PRs are slower, as I've suffered from injuriesC: My RPE at various HR.  For instance, I feel like I'm at LT1 (aka the top of zone 2) at about a HR of 130ish.  The auto settings had this HR set at 139 previously, so I lowered it to 130All of these things should mean that Strava recognizes that I'm in a higher training zone at a given HR.  However, after making the changes, my relative effort numbers have been very low, compared to where they were for similar runs or rides.  For example: Today's ride, power output of 109 watts for 1:20 ish.  RE of 17Similar ride from last week. 113 watts for 1:20 ish. RE of 80

571
Jan_Mantau
Superuser
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Sam3Hub Rookie
asked in Devices and Connections
Not recording completely

After years of behaving correctly and without changing any device, Strava now seems to give up recording after, say, 60/90 minutes. At the end of the activity, it leaves a message: "Strava has recovered from a problem and has resumed recording". A straight-line is drawn on the map between where the problem presumably started and when the activity ended. Plenty of GPS satellites in view. Cycling, walking and hiking. No significant periods of me being stationary. Auto-pause disabled. Anyone else suffer from this?

777
ActivityFix
Superuser
maateus97
maateus97Hub Rookie
asked in Devices and Connections
[BUG REPORT] Activity time on WearOS

So I'm using Strava to track my activities in the gym, but I'm having a problem. I use a Galaxy Watch 7 with WearOS. When it syncs the activity the ending time goes as the start time and then calculates the ending time by the activity time. So if I do a session of 1h30 that ends at 6 pm, it goes to Strava as starting at 6 pm and ending 7h30pm. That is a problem as Strava doesn't have a treadmill option, so I use Samsung Health or Google Fit to track that, but when it logs the treadmill into Health or Google Fit after Strava syncs with those, the weight lift and treadmill appear as in a superposition and only count one of those activities. So basically Im asking if there's any way for the activity on the Watch syncs using the real start time or a easy way to edit that that doesn't involve the desktop and 3rd part websites

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maateus97
rorromm
rorrommHub Starter
asked in Devices and Connections
Mi Fitness synchronization swimming activity to Strava

Since last days of February my swimming activities are displaying absurd distances althoug I always swimm the same distance (about 2km). Lately these 2km in Mi Fitness are translated to about 37Km (!!!) in Strava. There must be some interface issue:        

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J
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ChiliDonHub Starter
asked in General Chat
Red Bull Vert - I - Go Elevation Error

I completed the elevation Red Bull Vert - I -Go Challenge with with 72,037 feet but when I scroll down to see my actual result it is only logging me with 67,453 feet and it seems it did not count my activity. Why would this have happened. I did not change any preferences on the app and my activity recorded like all others did. It is disappointing to have over 3,500 feet of elevation gain not counted towards my actual placing even though it says I logged that amount on the top of the page. 

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Scout
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bikejmfHub Rookie
asked in Strava Features Chat
Add route to manual workout?

Is it possible to create or upload a route and add that particular route to a manually created workout? For instance a device dies during recording or the gpx file is corrupted. It would be nice to be able to use a previous duplicate route, draw a route, or upload a gpx of the route and add it. So let's say I go to my routes; just let me pick one and say add route to workout. Thanks.

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A
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Swiss_galHub Starter
asked in Devices and Connections
Incorrect type of bike ride

I recorded by accident my road bike ride as an indoor kickr and therefore I’ve no mileage, map or results 😕😕 Of course it was an epic ride and wanted to convert to road bike. I use a wahoo element and even when I change it manually no data are showing. Any h et le would be greatly appreciated it. Many thanks

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Bryant
Community Manager
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スポッツケニーHub Starter
asked in Strava Features Chat
Creating routes

Seems like only web version can upload gpx file?

61
Bryant
Community Manager
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mad-damHub Starter
asked in Strava Features Chat
Bulk bike change after importing data from another application

Hi,I've imported several years of data from Samsung Health and they all don't have a specific bike tagged.Unfortunately, I can't find a function where I can display all activities without an assigned bike and change them in one go. Is it possipossible? 

841
Bryant
Community Manager
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kuba1stachHub Starter
asked in Developers & API
Storing activity distance in private database

HelloI want to create app for me and my friends - around 10 people.We want to share out activities within this app but it will be only for our private usage. We want to scale some results within different types of activities and create ranking who made the longest distance.So I need to store in my private database  three information from Strava: date, distance, athlete name.Is it possible to store such information in private database? Because I found in API Agreement such statement: “your Developer Applications are prohibited from storing any Strava Data”

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ActivityFix
Superuser
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BrittonwaltherHub Starter
asked in Strava Features Chat
Syncing watches

I have a veryfit brand watch, at I able to sync that brand to strava

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vicluyHub Rookie
asked in Devices and Connections
Can't authen first login with mi fitness

I am currently using the mi fitness app with device xiaomi watch s1 active, when I auth with the strava app I get error 403 on the Android app and "error" message on the IOS app, can anyone help me?  

62
Scout
A
Anonymous
asked in Strava Features Chat
Facebook login

2980233 Ticket I have an old Strava account, which I am fairly certain used my Facebook account to log in. Because I can see that I have a Strava connection still active on my Facebook account from the same time I created my first account.However, when I got a new phone and wanted to log in, I made a mistake and chose Google as log in method instead. My Facebook and Google account has the same email connected. Somehow that created a new account,  Now I cannot access my old account. When I choose Facebook as login method, it directs me to the new account. The same for Google and Email login. Please help.

886
Scout
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jakebogieHub Starter
asked in Strava Features Chat
Rename routes from My Routes list page

It would be helpful to have the ability to rename routes directly from the My Routes list page.

241
Jane
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Andreas-SWE-NORHub Rookie
asked in Strava Features Chat
please make a segment rep counter

Hello,it seems Strava does not have an in-activity segment rep counter, for example for doing hill repeats in an Everesting. Please implement, and make available to e.g. Garmin and others for their data screen perusal.Thanks!/Andreas

142
Scout
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SimonMilfordHub Starter
asked in Devices and Connections
Galaxy Watch4 and Strava

My Watch4 used to work perfectly with Strava app but, for about a year now, the Strava app won't find a GPS signal.  I can run Strava on my phone just fine, and routes work well, but there is no heart rate data coming from the Watch4.  Any idea how to fix this?  I've deleted the app and reinstalled it numerous times to no avail.  Strava tech support originally said that there would be an update to fix this, then they stopped responding.Many thanks

3711
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ben_perardHub Rookie
asked in Developers & API
Number of athletes allowed to connect

Hello, We have a swimming app and have a limit at 999 for number of athletes allowed to connect. We reached this limit. How to get past it? How to raise the limit? Thanks a lot

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B
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DylanAHub Rookie
asked in Devices and Connections
Strava on Samsung Watch now uploading to Strava

I completed a 4km afternoon run today on my samsung watch using strava and it did not upload. There's no unsynced activities and I've tried logging out and back into strava on my phone and watch. I've also restarted both devices. How do I get this activity uploaded or is it gone forever.

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D

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