Solved

Creating a route (run and bike) among one of the most popular running routes in Amsterdam causes this problem.Instead of going straight under the bridge, Strava creates a 5k detour. By creating the route manually, forcing the route still leads to this error. Google maps coordinates: 52.33305552269576, 4.8981445885648185Would be great if this can be fixed.

Hello there, with the last apple watch update apple has added some cycling features, for example powermeter support. I'm using a Assioma Duo that is properly connected to my apple watch and if I'm using the apple training app my power data is recorded. But as this data is not put througt to Strava afterwards I would prefer to run and record with the strava app directly. Unfortunately it seems the strava app isn't able to pick up the power meter data. Has anybody made it work in this combination? Do you guys at Strava work on a solution? This would be great. Best regards

I've noticed community photos appearing by default in my personal heatmap, with no way of turning them off. Include them in the Global heatmap but I don't need to see them in my personal heatmap. Thanks.

Hello!I recently developed an app using the Strava API in https://www.strava.com/settings/apito my app.However, I have come to the realization that the app is limited to only one athlete. I am now wondering how I can expand these limitations to my customers. Can you please advise me on this matter?My client ID: 127913Thank you

Hi allI booked an abonnement for the O P E N meditation app together with strava. I donr have a laptop and the app is only available for iphones I really want to cancel this but can't find the place where to cancel. Someone can help me ? Thanks a lot Bram

My own heat map doesn‘t include certain bicycle rides, some of which are my longest in distance and elevation. I can see some on the heat map when I select all activities, but most I can't. I've changed the privacy settings, time/date, ride details, even got premium and still can't see certain rides. I went to show a friend all the areas I've bike and noticed they were not present. One route I went on for 3 days in a row and the second one is randomly not visible on my heat map. I've noticed previous discussions about this, but haven't heard of an update in a few months.

Since subscribing to paid version of Strava I have noticed errors in my run activity time. This morning I used the Strava app on my Apple Watch to record my 10km run, pressing start at the beginning of the run and not stopping until the end of the 10km run. My watch recorded 1 hour and 5 minutes. (Incidentally my friend ran with me at the same pace using her garmin watch and recorded the same overall time - which recorded correctly to her Strava app). When the activity synced to the Strava app on my iPhone it shows a moving time of 58 minutes and 47 seconds. It knocked over 6 minutes off my running time! When I viewed analysis the elapsed time recorded as 1 hour and 21 seconds! Two very different times and still nothing like my genuine time. I do not know why the app is making me appear quicker than I am, but it’s been inaccurate like this on all my runs recorded since I started paying for Strava. How can I get the Strava app on my watch to sync correctly with the Strava app on my

Is there a problem with Peloton App workouts not syncing to Strava? I tried to manually sync and Peloton app says "Already synced to Strava" but the workout does not appear on my Strava dashboard. 

Hello! I just completed an activity and synced it from my apple watch. It syned but has not shown up as "ready to view". I've tried the suggestions here https://support.strava.com/hc/en-us/articles/216919037-Troubleshooting-Syncing but so far no luck (it is not showing up as an error or failed to upload so I can't try it again). Thanks for any help!

Hi allI would like to see my activities from Strava on my calendar ( Apple )Could you help me with thisThanksRoland

Hello All, I hope to get answer here because Strava Support does not answer.Yesterday evening I had a run and the activity did not log into strava, I proceeded to log out, and when I tried to log back in, it created a new blank account ON the same email. When I followed my main account (the one I had lost access to), I got a follow notification on the same mail that the new account was created on.Since then I have deleted the blank account, and after I tried logging in on the account I have had activity on, they still create new ones.THis is the 3rd account from the same mail. I have a race on Sunday and need help and strava support are not responding

Hello. I’ve opened so many “tickets” for support and haven’t heard from anyone in 24 hours to help with my issue. 

Hello all,I tried to integrate my activities into one Strava account. I followed Strava indications so I created a bulk file from my non-desired account and telecharged the files as instructed.When ready to upload the folder (files) into my desired target account files were not accepted/recognized. Strava says it accepts FIT type files but the ones created (by Strava itself) are of the type ####-fit.gz (exe: 104454534.fit.gz) which are not recognized by strava itself. Any option missed when generating these files ? Why can not be recognized by Strava ? how to upload them ?thanks for your support in advanceBR

How would you guys recommend I try to identify runs that are workouts from the SummaryActivity object?For context: I have a group of athletes who've authenticated my app whose activities I poll to a Google Sheet via the Google App Script and I want to be able to identify their workouts.I have a few options in my head:1. Ask that my athletes mark their workouts as workouts in Strava, from which I should be able to grab the workout_type and use that (?). I still can't find any place which shows what the valid workout types are. Risk assuming this is even valid: They could forget to mark their run as a workout and then that activity gets overlooked.2. Try to use the laps data. Assumptions: All athletes will use lapping for their workouts and never use lapping for their easy runs. Womp womp.3. Try for a combination of the above two fields: workout_type and laps. From this make a decision on if it's a workout or not. If they forget to mark a workout type, check laps and see if there are fas

Hi,I recently downloaded the app and it has taken a years subscription out of my bank account but the app is still asking me to start a free trial and I have limited acccess to the app. Can someone please advise?

Apparently this was a bug that was "resolved" but it's not been as I keep seeing the same posts come up on my feed from clubs and individuals for weeks/months, even if I've given it kudos.Activities I'll see twice then never again.The park run record was broken at my local club and I saw the same post about it every day for two months. Now it's happening more and more as I've joined more clubs. Makes me want to leave them. As it's just dull scrolling the exact same content again and again every day.

I've filled out two requests to be taken out of single player mode so I can launch my group run club app. No response from either, it's been a month and a half since the first request, and 2 weeks since the last request. I emailed Strava support and they acknowledge that I'm still on a waiting list. Who else can I bother to resolve this?

I'm following this tutorial here, and the step at https://www.youtube.com/watch?v=sgscChKfGyg&list=PLO6KswO64zVvcRyk0G0MAzh5oKMLb6rTW&index=1 doesn't work for me. Specifically, it's the step where we have a "code" read:all access and we exchange it for an an access token and a refresh token by sending a request of the formhttps://www.strava.com/oauth/token?client_id=ID&client_secret=SECRET&code=CODE&grant_type=authorization_codewhen I do this with my value of ID, SECRET, and CODE I get a page that just says "{"message":"error"}" or I get the 404 page with the red traffic light (I've tried it several times with a few variations on the scope I'm requesting).

Buenas tardes.  alguien me puede ayudar como yo puedo ver los km que he corrido en todo el 2024? gracias.   TRANSLATION:  Good afternoon.Can someone help me how I can see the km I have run throughout 2024?thank you  

Due to occasional inaccuracies in altitude and dynamic data on my Apple Watch, I typically use both the Apple Watch Ultra and Coros watch connected to the Stryd running sensor during marathon runs. However, today I noticed that the data from the Coros watch for the Hong Kong Marathon is missing, and the Apple Watch data seems to be off by a few hundred meters. Additionally, Stryd is unable to sync heart rate data. How can I filter data from these three different auto-sync sources or manually retrieve the Coros data?

 I’m trying to upload an activity from my sole+ account directly to Strava through their app but get the attached error message, any idea how I can get this resolved? 

Why has my Strava app started to hide the start & end of my activities. 

I cannot edit activity time/date. How can I do that?

Hello. I take part in chalenge run 5 days-20 minutes. I've run 4 days from 5 . And I see wrong result calculation in percent - 75 %. But there should be 80%. (In any case it's impossibile to have 75 % - there could be only 20/40/60/80/100 %) 

Hello! I recently got a new phone, and tried to login in to Strava. I now have a new account and lost my history. I also paid for the subscription and my new profile is telling me to upgrade. Can I have access to my original account that includes the premium subscription? Thank you so much for your support.