Last month I signed up for the free Strava trial, and today I tried to cancel it. In the app, when I clicked on the subscription, there was no "cancel" option, only a message asking me to access the website. I did that, checked their support page for how to cancel there, followed the instructions, and there simply wasn't an option to cancel online either. I checked Reddit and their support page, which said it should be in the Google Play subscriptions section, but I went there and it's not there. I really don't know what to do because the annual plan is about to renew automatically (and I haven't even used the premium features and I won't). Does anyone know how to help me, please?
Answered
problems with plan cancellation
Best answer by Emily_A
Please note that all account and subscription inquiries will need to be handled by our Support team. This forum is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Learn more about our Support process here.
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- Answer
Please note that all account and subscription inquiries will need to be handled by our Support team. This forum is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Learn more about our Support process here.
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