Discussions

Sharing my experience with Strava Support… TERRIBLE experience.  I’ve been a user since 2019 and premium since 2020, 5 years of recording thousands of KM in multiple sports. Really enjoyed Strava to see all my data and help me improve - reason why I paid a yearly subscription.  All of a sudden, someone steals my account (no idea how), changed my e-mail and password to his and deletes years of data… I regained access via Facebook but if you want to change the email back to you what happens? You need to provide the hacker’s passowrd - what a surprise!  You would expect, as a PAID user, to have some sort of immediate support, being this urgent and having ALL your personal and payment details in hands of a hacker!  It’s been 5 days, no one replies any ticket. The hacker is sending messages to my friends on Strava threatening to steal their accounts and guess what? Strava doesn’t care.  Now, if I create another ticket

Hello,I would like to ask if it’s possible to add more monthly walking challenges.I think it would be great to expand the options to include 75, 100, and 150 km as well. Best regards,Tomas 

A good feature to add would be able to select multiple shoes on 1 activity and be able to place a marker on the route of where you changed them as I have my Wu, session and cd on separate activities as I want to track the amount of kms I have done in my shoes. This would allow me to track the kms in multiple of shoes in a session while having 1 single activity. 

TITLE - Should say commute but I can’t now edit it.  All my walks on Strava can only be tagged as a commute. This also happens to my rides, but not every time. It’s the only option I am ever given when I set the activity type from being blank to commute.  it’s not possible to edit this after it’s been saved either. I still only get the check box for commute.  I’ve seen others say this is due to a connected device, or another app, setting it. However, I don’t have another device at all (just the iPhone I run Strava on) and don’t use any app that’s connected either.  Any ideas?

It seems the issue is back that plagued route builder for a while a little while back. You can start building a route but after maybe 10-20 waypoints all other waypoints just trigger error messages. This even happens when you discard the incomplete route and start over. It starts working again after a day or so, but that means you never can complete the planning of any real-world route. There must be some overly restrictive configuration for the number of requests that are let through to the back-end. Please fix asap, this renders the route builder broken for everything other than super short routes.

(Desktop) No matter where on the map I click I can’t even begin building a route from anywhere. Every attempt I make at adding waypoints is met with “Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”

Since the last update, my heart rate date is not being saved. and used to calculate fitness levels, etc. at the end of my ride. My Polar Sense monitor is synced with Strava and shows while I am riding, but at the end of my ride and saved, it does not show in my recorded activity, along with all other aspects.It has always worked just fine, but the last 2 rides after updating the app, it no longer shows.This is using an iPhone 16 with the Strava app.

Bonjour,Aujourd’hui j’utilise Strava, Garmin, RunMotion, LifeSum. Tout a un coup et me prend du temps pour tout compiler.J’aimerais bien savoir si quelqu’un rencontre le même besoin que moi enfin les mêmes besoins.Pouvoir intégrer mes parcours GPX (Strava le fait déjà)Pouvoir personnaliser mon entrainement (Reprendre ce que RunMotion fait) en fonction de mes objectifs - surtout pour le trailPouvoir exporter le tout sur ma montre GarminEt puis surtout tracker mes apports journaliers en KCALEnfin avoir tout sur une application et pas 4 abonnements payants.Merci pour vos idéesSportivementManu

I understand activities using Myzone cannot sync to Strava. I understand I can connect a myzone device to an activity by selecting the heart rate icon, search for myzone device and connect. Can I do this on the Strava Apple Watch app ? Basically, when an activity has been started I’m not sure if the heart rate displayed is the rate from the myzone strap or just the Apple Watch ? 

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I've been using Strava for a few years and entered all of my bikes.  Most of them were prior to using Strava so the mileage log starts from that date.  Is there any way to update that with the total mileage ridden prior to the Strava start date?

Runners, and non-power cyclists, have had the option to set custom HR zones for many years now. There seems to be no similar option for cycling power zones. What am I missing?

Bonjour J'ai synchronisé mon compte Coros avec mon compte Strava, sur l'application Coros et les 2 comptes sont bien liés. Malgré cela, mes données de courses à pied ne remontent pas sur Strava.Je ne sais pas comment faire.Je vous remercie par avance pour votre aide 

Instead of pace strava shows elevation gain. how to make pace visible on running activity feed.

When using Fenix 7 to log a ride, then ride time becomes shorter in Strava then garmin express. Resulting in lots of wrong data output from Strava. Approx 30% less ride time in Strava. Anyone have a solution/explanation for this??

nothing works. I restarted tboth my watch and my phone. I deleted this app and redownloaded again then I reconnected my watch strava to phone strava. and still 5 or 6 activities are stuck and they are not posted

I have numerous bikes and just recently bought an e bike. I see that when I designate the ride as an ebike ride, I do not get credit towards my yearly riding mileage goal. I don’t want to mess up the segment results because of using an ebike and have no problem listing it as an ebike ride. But I don’t like not getting credit for my yearly mileage and that creates a moral dilema. Do I not list it as an ebike and F-up the segment times, or list it and not get total mileage credit. Strava realizes this is a problem when it sent out notices recently that it intends to increase flagging segments. It would help if I could count all my rides, on all my bikes including my ebike towards my yearly goal and not have to make a choice. I have seen segments that I know the leading time is an ebike over a regular bike and I don’t like it. C’mon Strava, fix this.

I’ve been trying to cancel my Strava Premium subscription for a while now, but I’m completely stuck and would really appreciate some help. My Strava account says my subscription is managed via Google Play and will automatically renew on June 27, 2025. But I’ve checked all my Google accounts, and there’s no Strava subscription anywhere, not in active subscriptions, not in expired ones, not in my Google payments history. Nothing. I’ve also tried: Searching all my inboxes for a Strava or Google Play receipt Cancelling through the Strava website on desktop and incognito, it just redirects me to Google Play, where again, there’s nothing to cancel, Using different browsers on 3 different devices (phone, tablet, computer) same result every time, Reaching out to support multiple times, but I only got a automated reply that didn’t address the problem at all. The renewal is coming up soon, and I

Hi.I ran in a 10k race last night. My official time was 37:01. When I crossed the finish I stopped my Garmin, had a breather for 30 seconds but then accidently started my watch again for a brief second before stopping it and saving the activity.Strava is now showing the elapsed time as 37:31 (so it has obviously taken into account the 'pause' in the activity).This has messed up my splits and records for the the race.Is there any way to delete this 30 second pause and brief restart? I tried cropping the activity but this just takes distance off rather than the 'pause'.I kind of get the feature as you could otherwise run insane times by abusing the pause feature but surely there is a way to edit this?Thanks 

I had my first half marathon today, and I broke PR, but on Strava, it only calculated 21.09 after having tried the “Correct Distance” option. I have seen that this is not an uncommon problem for people missing a 0.1km recording. If there is a way any can help me I would appreciate it! I am trying to at least have a record of my PR

Why is there no discount for pensioners or people on low income.

I was being charge amounting of 4975.59 last May 31 2025. I canceled the subscription in the same day that I was being charge it was not intended to use this app since I barely used it at all I try to submit ticket but no response to it. I canceled May 31 but since it's weekend I decided to wait till Monday but still no response and I submit another ticket and it's says it's solve even it didn't check. At all Pls solve this issue ASAP I canceled the subscription before 14 days pass and request a refund 

Hello!I'm sure many people who do different sports - other than those under biking and running umbrella - would love to be able to join more challenges and earn more trophies (aside “moving time” or “ten days active” trophy). That's why i propose the option to join riding challenges with different vehicle type that you take rides on OR add challenges for different types of sports such as inline skating, skating, longboarding, etc. 

I have asked here regarding on when I would get a refund on my premium subscription and the person that replied said that Strava is experiencing extreme backlog regarding tickets and I definitely understand that. However this raises a question from me. Would Strava still refund me even after the 14 day "grace period" if it was Strava's fault for not replying? If a Strava support member is seeing this, please answer..

How can I determine my V02 Max?I thought it was on Strava somewhere but I can’t find it.