Discussions

I'm a subscriber doing August Walk 30K Challenge.  I have walked 10K but Challenge says only 5k???

I purchased an annual subscription through Apple, but it's not showing up on my account. Additionally, I was charged immediately without the 30-day trial. I've sent a message to support with ticket #2989667 but haven't received a response. Could you help me? Please.Thank you, Morena

Launched in July 2022, our Strava Community Hub turns TWO today! Over the past two years, this space has grown to more than 40,000 registered members! We're lucky to have a Community full of amazing people like YOU.  Our team has read hundreds of posts, provided updates, posted announcements and worked with our product teams to review the ideas that you have suggested. Our Ideas Board where Community members can submit ideas and vote/comment on existing ones, continues to be popular among our members. Over the past year, we’ve had the pleasure of marking a number of these ideas as ‘delivered’ including the popular Dark Mode request, Athlete to Athlete Direct Communication, our Family Plan Subscription and there’s more to come! To celebrate our Second Year, we are giving you the chance to win some Strava swag. In order to enter, simply reply to this post and tell us what your favorite feature on Strava is. From challenges to clubs, suggested routes to heatmaps, we want to

Sesiapa dari sarawak? TRANSLATION:  Anyone from Sarawak?  

I recently adjusted my HR zones on Strava based on the fact that A: I'm getting older and my max HR is probably lower than when I signed up for an accountB: My PRs are slower, as I've suffered from injuriesC: My RPE at various HR.  For instance, I feel like I'm at LT1 (aka the top of zone 2) at about a HR of 130ish.  The auto settings had this HR set at 139 previously, so I lowered it to 130All of these things should mean that Strava recognizes that I'm in a higher training zone at a given HR.  However, after making the changes, my relative effort numbers have been very low, compared to where they were for similar runs or rides.  For example: Today's ride, power output of 109 watts for 1:20 ish.  RE of 17Similar ride from last week. 113 watts for 1:20 ish. RE of 80

Happy August & welcome to the hub! The Community Hub is a space for our members to share ideas, ask questions, share product knowledge, get updates and so much more. If you’re new here, here are some posts to get you started: New to Community: Ready, Get Set, Go! and Tips on Posting on Community. If you’ve been here awhile, thanks for all your contributions, we’re happy to have you here! As we enter August, the days are becoming shorter (for those in the Northern Hemisphere) and families are squeezing in one last summer vacation before school starts. This month we also see the conclusion to the 2024 Olympics in Paris. The closing ceremony will take place on Sunday, August 11. You can also join the Paris 2024 Strava Club for updates. As one event ends, another begins - the Tour de France Femmes! Lasting over seven days, eight stages and 946 km (~587 miles) across three countries, the race will begin on August 12. Join the Tour de France Femmes avec Zwift Strava Club to follow the a

I completed the elevation Red Bull Vert - I -Go Challenge with with 72,037 feet but when I scroll down to see my actual result it is only logging me with 67,453 feet and it seems it did not count my activity. Why would this have happened. I did not change any preferences on the app and my activity recorded like all others did. It is disappointing to have over 3,500 feet of elevation gain not counted towards my actual placing even though it says I logged that amount on the top of the page. 

Hello! Since the Community Hub launched 2 years ago we’ve seen almost 2,000 ideas submitted to our Community Hub! Each and every one of these ideas have been read and reviewed by our team. We pay close attention to what is being voted on and the discussions that are being had. That being said, we have learned a lot as our community has grown and we’ve made some updates to our Idea Statuses that we want to share.  What do the Idea Statuses mean?Ideas can have one of the following statuses assigned to them: New Idea: Newly submitted idea awaiting review by the Strava Moderation Team Open to Voting: Idea has been reviewed by the Strava Moderation Team and is open to voting and commenting In Development: This feature has been prioritized by our Product Team Not Currently Planned: Will not be added to our product roadmap in the foreseeable future Existing: This feature or functionality already exists and the thread is closed for voting Delivered: This feature or functionality has been

Hi, I just bought a new Apple Watch and when selecting the watch face was able to add a variety of “complications“ (micro buttons on the watch face to access other apps). Setting up I was able to choose Strava as a complication (micro button), but it required me to log into my Strava account on my phone (I got a new phone at the weekend too  so needed to login to my Strava account for the first time on that phone). I did this but still couldn’t access Strava through the micro button. I restarted the phone and watch and now the option to even select Strava has disappeared from the complications menu. Can anyone help please?

Hi,I deleted an activity in error. I submitted a request to have the activity restored. I received a confirmation PopUp that the email was sent. However, I was not assigned a ticket number and I cannot see a pending request. I resubmitted several times with the same result. Is anyone aware of a contact number for STRAVA?

I tried to change my strava email account from apple id to gmail. But unfortunately, my account got temporarily suspended. What should I do to recover my account and continue the process of changing the email? Thank you.

I am locked out of my account with all of my activities on and when I try to change password it keeps taking me to open a new account.I have deleted the new accounts I have opened but I know my old account is still active as my friends can see my activities on there.I am unsure if it's because I tried to change email address but I've tried password reset on both of my email address and it will not let me back in.I emailed Strava support but I am not getting a reply.Please can someone help me getting my account back 😫 

Buenas tardes Hace alrededor de un mes, cree un perfil en instagram para los fans del desnivel + . Despues pense en crear un reto en strava y poner a todos/as los fans del desnivel + y hacer como una liga. Hoy me veo en el problema que solo puedo poner 24 participantes, me gustaria poder poner mas participantes. o tendre d irma al Garmin conect por necesidad , que nonpor gustarme claro. Necesito que me ayudeis y me dejeis poner a todo el mundo en este reto y si hay que pagar algo se paga. TRANSLATION: Good afternoon About a month ago, I created an Instagram profile for fans of the unevenness + . Then I thought about creating a challenge on Strava and putting all the fans of the slope + and making it like a league. Today I have the problem that I can only put 24 participants, I would like to be able to put more participants Or I will have to sign the Garmin connected out of necessity, not because I like it of course. I need you to help me and let me put everyone in this challenge a

Welcome back to Wisdom Wednesday! Every other Wednesday we'll drop a question in the Community Hub. You then have 9 days (that's until the following Friday) to showcase your Strava knowledge and answer the question. Question: How Do I Create a Group Challenge? Remember to submit your answer in the comments by October 20th. The winner will be randomly selected from the correct answers to win a free one-month Strava subscription! 🙌  The lucky winner will be announced on October 25th along with our next Wisdom Wednesday question! Already a Strava Subscriber? You'll get a free month added to the end of your Subscription period. Click here to subscribe to this series and ensure you don't miss any future posts:  Wisdom Wednesdays

How can I create group challenge for 1000 athletes 

I have my own personal account and created a club for my hockey club (on my account). How do I create challenges on the club? I only have the option to create events but we want to create challenges in order to see who ran the most and who completed the most challenges.I am able to create group challenges but it is then linked to my profile and not the club.

Hello, I've created a distance-based group challenge at work; however, I cannot add more than 25 participants.  If I subscribe to Strava, will that limit change?

I only have two entries on my strava one years ago and one earlier this year. Everything else has vanished including my marathons. Has this happened to anyone or has anything happened in recent times where stuff gets scrubbed. The first entry was from 2015 btw. Thanks in advance.Be gutted if they are gone

 I wanted to take a moment to express my gratitude for the latest update that introduced the ‘Map only’ feature. A few months ago, I raised a concern about the usability of the maps being significantly reduced due to the overlaying of suggested routes that couldn’t be toggled off. This cluttered the map view and made the tool very cumbersome to use.I’m thrilled to see that this new update has completely solved that issue! The ability to have a clean, uncluttered map view has greatly improved usability. It’s clear that the team listened to the feedback from the community, and I really appreciate the effort put into making this change.It’s not often that we get to say thank you for a fix, so I wanted to make sure to share my appreciation. Keep up the great work! 

Hello,Recently I faced the below issue while recording my workout through strava.I did a treadmill run of 10.23km in 79 mins from 08:30am to 09:40am. I recorded this activity as Indoor Run on my watch through Strava app for Galaxy Watch Active 2. The app recorded the duration correctly but showed the distance as 10.8km so I edited the distance to 10.23km before saving the activity on watch app.Now when the activity was synced by watch strava app to strava account the duration was synced correctly but the distance is changed to 5.1km and start time shown is 02:45am. So my starva account shows wrong details but watch strava app is still showing correctly. Tried multiple resyncs but no use.I have recorded activities multiple times before but there was no such issue ever. This is the first time such issue has occurred. Please suggest a solution to this issue. Thanks.

Hi there, I have joined the 25k steps challenge for July. I have been doing plenty of walking but the app is not updating? Does anyone else know what might be going on? Thanks!Stevie   

My record from zepp os not synchronize to strava, how to fix that

Many MTB and Gravelbike activities are missing on my personal heatmap. Same issue as in april, but now it is on the desktop, on mobile (android) it works. This is really upsetting me, as i need the personal heatmap to plan new activities. What`s happening there Strava? 

  Suddenly I am getting these pop ups during walks that seem to have no relationship to what is actually happening.  Anyone have an idea as to why? Thank you!

Hi,6 days ago I requested my archive download from https://www.strava.com/athlete/delete_your_account but I still didn't get an email (even in spam folder). I contacted support couple days ago but no answer. Can I get any help with my issue please?Thanks