Solved

I reported my subscription to be refunded to Apple and received a feedback from them that it is already refunded.Where will my money be reflected?

Hi,I went on a hike but forgot to end it, so the drive back home was registered as part of the activity and also showed up on the heatmap.Cropping the activity removed the drive from the hike, but this didn't remove the 8 kilometers of driving from the heatmap. It's been weeks and the map has not updated to reflect the edited activity.What do?

I tried installing/uninstalling the app multiple times, logging out and in but the run doesn’t show up on the app. It shows imported from the Health app but somehow doesn’t appear on the Activities page. Please help. 

I created a new route in route builder but once I finalized the route the button you would normally click on to save the route ("save route") is still in gray and not clickable. I've created hundreds of routes before and never ran into this. Any ideas? See pic below for reference. You can see that there is a start and end point so I have no idea why it's not letting me save the route.

Ça maintenant plus que un mois Strava me fait sortir des données erronées je ne sais pas pourquoi quand je fais par exemple une sortie de 3km en VTT l application m affiche que j ai fait 5km et avec des vitesses max impossibles d'atteindre des fois 180 km/h !!! 

Hi Strava Team,I’d like to suggest adding new gear option in profile to track the wear out and replacement of essential bike parts like chain and cassette. E.g. Chain : 2k miles (max) Cassette : 10k miles (max)  Once the profile reaches this threshold, a message is displayed on user profile to replace the parts just like shoes feature. Note: User can have two or more bikes so there needs to be an association of each component to specific bike.  UI would be straightforward, for backend, you can have new sub gear table (chain, cassette) with foreign key association to existing gear table (bikes).  Best,Adi

Hello, I requested for a refund and haven't herd a response from strava. How long does strava customer service usually respond? Strava Ticket #3362426

I program workouts on my Apple Watch 7 and the data auto-syncs with Strava once completed. Last night my phone and watch updated their operating systems, only an incremental update not a full version upgrade. I tracked a run this morning and noticed that my heart rate data didn’t transfer across. I was wondering if anyone else has noticed this? Apple Watch 7. WatchOS 11.5Iphone 12 Mini. IOS 18.5

On “My route” page.I was trying to filter some of mine when i see this.I think i dont have to see “strava.activities.show_public.distance/elevation” string 😁.

Hello!I saw on your Instagram Strava were giving 50 mothers 2000 dollars to support the costs associated with childcare for races. Sadly this is just on America! Is there any chance Strava will do something for Uk mums! Single mum of 2 small children who would love to do a half iron man! 

Hey there! I’ve noticed something a bit odd with the update activity webhook. It seems to be reporting the wrong sport type when updating it. Let me give you a few examples: If I try to update the sport type from “Run” to “Mountain Bike Ride,” the webhook just reports “Ride” instead of “Mountain Bike Ride.” Similarly, if I try to update the sport type from “Alpine Ski” to “Trail Run,” the webhook just reports “Run” instead of “Trail Run.” It seems like for variations of the same sport type (like “Run” and “Trail Run” or “Ride” and “Mountain Bike Ride”), the webhook always ends up reporting the base sport type. Is this a known issue? I’d love to know if there’s a fix for this. 

I am working on a statistics project and would like to pull the leaderboard data for a recent challenge, like the ‘May 5K x Brooks Challenge’ Challenge. I also want to pull the gear used by the top # participants in the challenge. I did not see how to accomplish this with the AI and was wondering if it’s even a possibility. Thank you!

when creating my account, it asked what types of activities/workouts I record (strength training, stair stepper, etc.). I didn’t realize when creating my profile and connecting to my Garmin that all activities I record on my watch will transfer to my Strava. I only want to use strava for my runs. Is there a way to edit those activities on my profile and delete them all together so that those workouts don’t show at all? Screenshot attached for reference. Thank you :)

Planning on creating a Club for a work event and want to be able to download the members’ data in order to easily see who has been participating frequently, and how far we collectively have moved. How can I download this data? Thanks!

My most recent activity shows up on my profile, but is apparently locked so others can’t see it and it says it may not count towards segments and achievements, no red flag present!    Any ideas?

When I view the 3D animation of  activities in Strava ,the POIs were normal,but when I shared the flyover to instagram,the POIs disappeared.I have set all the settings about privacy to everyone.Can anyone help me?

Hello,We're seeing a change in behavior since yesterday, where uploading a TCX file to the /uploads endpoint with an activity_type="rowing", no longer sets the Sport correctly on the activity in Strava. It is set to 'Workout' instead of 'Rowing'.Did anything change on the Strava side related to activity_type?Thanks for the help.

I apologize if this has been asked before but this notification is downright useless and distracting. I get it every Monday morning and it’s been annoying for a while. I’m not sure which category it falls under. Unfortunately, I have already dismissed it this week so cannot quote the exact message but in my notifications list I see this “You kept it consistent this week. Kudos to you! Tap to see your Relative Effort score, and keep it up this week”. Would it be under the Progress Completion category? Does anybody know?Thank you!!!

I’m fairly new to Strava but I did buy a subscription.  I use an IPhone 16 Pro on a Quad Lock when out on my bike.  I’m trying to export a route from Strava to either Apple Maps or Google maps, but the route should be whatever distance and when I export it only gives me directions literally out of my house and round the corner then ends? What am I doing wrong?

Bonjour,Cela fait plusieurs fois que j’essaie de m’abonner à Strava, en vains, et plus récemment j’ai payé 60e mon abonnement annuel mais toujours rien, le site me dis que je peux m’abonner et quand j’essaie de m’abonner il me dit que je suis déjà abonné, cependant sur l’application je ne suis pas en premium et je ne peux pas bénéficier des fonctionnalités. Mon compte est à l’adresse mail benjamin.perrier5@gmail.comMerci pour votre aideCordialement Benjamin PERRIER

So since I did Manchester marathon a few weeks ago I've noticed every activity that uploads no longer has a map showing under it. It just shows the run and basic details but there is never a map to view either on the summary screen or when I go into the activity.   Everyone else's maps appear as normal on my feed but just not mine, I've checked all settings and can't see anything obvious and I certainly haven't changed anything and in the past the naps have always been there. Any ideas ?? 

I'm in hell. I signed up to Strava thinking it was monthly payments but they have taken a year. I'm within the 14 day period and trying to get a refund. Impossible to speak to a human. The support ticket thing is a joke. I've never encountered such woeful customer service in my 53 years on this planet. Any tips on getting a result? I can't afford to blow £54 on a service I instantly hate.

I tried to link my Fitbit Charge 6 to my Strava account by following the link but it created a new Strava account. So now I have 2 Strava accounts. I can’t access the new one but my activities are loading to that one and not my regular account. I emailed Strava support but just get standardised replies that don’t address my problem. Any advice appreciated 

I forgot to turn off the Garmin after a 3 mile walk. Due to inaccuracies the GPS still records distance over time, even though the watch was sitting on my desk, so after 11 hours it gave me an  18 mile distance total. I knew how to trim the invalid distance off my log record, but the activity still shows a ribbon for my longest walk, which is not correct, my longest walk was 12 miles two years ago. I don’t know where to look for records of my longest distances or how to correct that it has the invalid 18 miles as my longest walk. I realize that it could be that it just takes time for the corrected data to automatically change what is my longest distance, so maybe this will fix itself.

Hi, I understand my individual activities can be muted to all followers, but would it be possible to mute my activities from individual followers? For example, followers who run don’t necessarily want to see my cycling activities and vice versa. It would be good to have the facility to group followers. Thanks