Solved

Hi there,I have some issue about calories info didnt showed up for Golf activity detail using Strava App on Apple Watch. But The calories info always showed up for Outdoor Walk activity detailAny method or tips to showing calories from Golf Activity Strava App through Apple Watch?I already check all setting Health App on iPhone, Apple Watch and also Strava App settings but didnt find anything to solve this Thank you

Hi,I’m using an Apple Watch to track my workouts. The app only analyses calories burnt for running and walking. It doesn’t show calories burnt for weight training/ HIIT or pilates. I noticed my friends calories burnt are being shown. I’ve put in my weight in the app and I downloaded new updates on my phone and watch. Is there something I’m missing? I’d appreciate any help thank youM

Today under  following tab the activities of those athletes are no longer listed by recent date. The dates are completely random making it almost impossible to acknowledge their efforts with kudos. Many of them participate in multiple activities per day and I've been scrolling endlessly to find everyone.It was working fine over the weekend!!  1st qnd 2nd  May 2025 and now just SHIT!! 

I’ve no doubt this has been raised before but does anyone actually prefer to see moving pace by default over elapsed pace which was always default? I don’t want to set all my runs to ‘races’ just to see this. I don’t want to have to look into the data for a run to see overall elapsed pace and showing moving pace on feed gives a false impression of performance. 

Hola, buen díaTengo un problema con el reporte de actividades, no recibo el correo para poder descargarlo y he verificado el correo registrado y es el correcto.Alguien me puede ayudarGracias! Hello, good dayI have a problem with the activity report, I don't receive the email to download it and I have verified the registered email and it is correct.Can someone help me?Thank you!

Hi,I started using the app, and got a G2R Multi watch. In his application (Mwatch) it is possible to share my physical activities with STRAVA, but when sharing and allowing the sharing of data appears ERROR 403 in the strava app, saying that this application has already exceeded the number of connected athletes.  How do I solve that? i would love to sync the apps. 

I’m trying to join a family plan, but I keep getting a message saying, “You must live in the same country to join their family plan.” My country is set to the UK in my settings, but when I try to join the plan, the price shows in dollars ($) instead of pounds (£).I contacted Strava support almost a week ago, but I haven’t heard back yet. Can anyone please help me fix this?Thank you

My account it attached to an email I do not have access to anymore.   I want to change it but the request goes to the old email?…  I have a ticket and am wondering how long it takes to get a response.   Just read another person who had the same issue and one thing mentioned is they would reach out on email if more information is needed.   That won’t work if they request to the old email??  Any suggestions or can someone let me know how long it typically takes before there is a response?   Thanks.Joe

How can I get the polar bonus pack ( free Strava subscription for 2 months) if I bought a polar watch?

I can't seems to sync cadence from my Mi fitness app to Strava even though every other data seems all fine, what can be the reason and how can I resolve this?

Hello all!Is it only me or it’s currently not possible to a website to the Clubs profile/settings?Recently, I have noticed that the website which was set in the Strava Club’s settings disappeared. I tried to add it to the Website section in the Settings, but after hitting the “Save changes” button, the website is simply not added. If I return to the club’s settings, the Website sections is empty again. Is there anything special I need to do to get it work? I am using a valid URL including https://Thank you in advance! 

Good day, i have a concern about accidentally subscription on strava app, because when i download it i click the free trial because i want to use and know the features of your app, so i click the free trial. but then, yesterday (march 2, 2025) i got a text message about my e wallet (gcash) that says i made a transaction but i really didn't, so upon searching about my situation, I'm not the only one who experienced it. then yesterday i tried to get a refund request to google play because of what i searched online about the procedure when you accidentally purchased to sn google app but i received their email to me that says it didn't meat their policies of refund, so now I decided to reach out to you to try considering my refund request because the money is not really meant for me, and i really need it back. i hope it finds you all and thank you.

Hi all,          I'm a long time cyclists but new to the world of power meters. I recently bought a new bike with with a power meter, l have read a couple of forums about the difference in average power readings between Garmin and Strava. I have played around with auto- pause settings etc without success. Currently having a difference of around of around 30watts? 

Good morning all. Is there a chance to have the Fatmap map on Strava? Thanks

Can I manually put in my treadmill runs? 

I searched all topics related to segments not working…my issue seems to be unique. For the past week or so, every time I select a segment, name it, then click, “Create” button, the next page I see says: Strava is temporarily unavailableWe hit a road block, but our team is working on an alternate route.Check Strava Status for more information. Thanks for your patience Strava Status seems to indicate there are no issues. I’ve had this issue for more than a week, tried hundreds of times….   Is there a known issue with segments currently?

When is Strava enabling Two-factor authentication (2FA)?

Hello, after Samsung firmware update in December 2024, I’m not able to use the button for pause the activity on my Galaxy Watch 5 Pro anymore. Its necessary to click on screen for pause, which is uncomfortable (because of gloves, etc). Do you think, you can reair that?Before the Samsung Galaxy Watch firmware update, it worked properly.

How long does it take to hear back from strava support to change my profile country between Canada & the US? Support ticket has been open for almost a month with no response. 

Hi I have 2 Strava profiles. The first profile I created gave me full access & I pay the subscription fee.  I then created a second profile as I couldn’t access my first one (forgotten password) which has all my activities and up to date info.   How do I combine the two profiles without losing all my activities logged,  so that I get full use/access to the account which I’m paying for? 

Hi I need help… I tried emailing, tweeting. Even submitted a ticket. Still no response.  I signed up Strava account using Apple ID using facial id recognition. And I would like to change my email address yet I’m not been able to because I need a password to be sent to my email address to follow the instructions. But I wasn’t given a password when I signed up Strava using Apple login. I didn’t realise it’d give me a different email address that you provided. Had I know it wasn’t gonna use my email address to login as it’s what I used my iCloud etc I would’ve signed up using the email instead of Apple login and given some random email that was provided by you.  please please respond, as I don’t know how long this customer service is taking.   

Hello,Until recently (I can’t tell exactly the date from which it didn’t work anymore), I  had no problem calling the deauthorize URL (https://www.strava.com/oauth/deauthorize) for a given user, which in return triggered my webhook to let my backend knows that the user, from the strava pov, is disconnected from my app. I then delete the user connection with strava on my app (and thus his strava token from my DB).But now, this webhook (containing the specific key:value ‘{"authorized" : "false"}’ ) is not called and doesn’t let me knows that the removal of my app is effectively done on the strava side.This webhook is however effectively called if the user delete my app from his strava account.Is it a change of behavior from the strava webhook system or is it a bug?I don’t see any change in the documentation about it.Thanks 

Please help. I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account. But. Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address. I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password. I can't log in from the new device. How to change the email address on your Strava account so that the password reset email will be sent to the new address. I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it. Is there a Strava support email address I could write to directly? Please help.

Hi I am pheary, I had purchased Huawei watch buds at Chinese that i want to connect Huawei Health app with Strava app but my Huawei app don't show Strava link to connect. This is my Huawei ID: hid27906477 . Please help to find solve for me. Thank you  

Hello everyone, I have recently got myself a bluetooth cadence monitor for my bike. Is there an ETA of when I can expect the Strava app will be able to add this device to my account. I have connected heart monitor, but there isn't a cycling cadence option.