Solved

So I’ve noticed that not long ago my biggest climb changed to 4105m, from a ride where the total elevation was 299m, and on top of that, was done in 2018. I’ve tried to see if i could manually change it without deleting the ride but to no avail. I do not want to delete the ride by the way, but i would like to see this corrected as it’s a bit annoying and unfair to the real stats which i work hard for ;)

I recently lost my phone and cant get on to my strave. I forget how i signed up. I could have used facebook although i no long use facebook so have no access to the account. **edit** i got on to the facebook i think i used although now because i made a new account with the same email it is only bringing me back to the new account. I can see that my old account and activities are still there. *** i have tried any email addresses i have access too and i have had no luck. I made a new strava although i am still trying to get my old one.any help?

Hey,It's been more  than a week since I submitted a support request and still no response. Why are my currency different and I cant change it. Please help to sort this out.Id 3227025, Id 3221304

I have my strava setup with my Facebook login. Now not able to login . Please assist. Getting this issue. I have an active subscription too.  

To change email linked to my account its need the pasword but as I have log my strava account with Apple I havent one. How can I change it?

It is no longer possible to give kudos once on the activity details page on iOS. I wonder what is the logic behind this?  

I have recently acquired a Xiaomi Smart Band 8 Pro to replace my old Amazfit GTS that I'm giving to my dad (as he lost his old one), and when I tried to link the Mi Fitness app to Strava, after the auth page I got a page Error 403: Connected Athletes Limit Exceeded. I've gone back and forth, even disconnecting my previous connection to Amazfit from my Strava account, but I still get this same error and they simply don't connect I've also spent quite a bit of time browsing to see if there was any other end user with the same issue as me, but I haven't been successful. Anyone has got a fix or a workaround?  Deeply appreciate it.

Have Strava activities upload to garmin connect!

I used 'Draw your own route' with iPhone app and was able to finish it. Once I saved it it is no longer there. Now when I click on Maps -> Routes to check routes for my city, I see only 3 old ones. I don't see the ones I created. On the other hand, once I logged in your website, I am able to see all routes I created.

I did an indoor workout (no GPS data)  but accidentally left the watch running after for 22 hours.  I want to crop it.  But the “Crop” option does not appear when I click the “...” menu.  How do I crop this?  Did they move the crop options?

No issues with the app other than the Who To Follow feature. Please add an option to hide this. I am not interested in this at all and nor is anyone else I know who uses Strava. Did Strava copy this from Facebook as I dislike it on there too! 

Only Garmin's Overlanding data is not uploaded to Strava, but other types of activities are uploaded properly. What is the problem? Is there a solution?

Dear Strava Support Team, I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Apple services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed. I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency. Thank you for your attention to this matter.

We host a weekly clubride with multiple routes on the same date and time. We used to share the links to the routes in the event text plus a link to our rules and guides. Since the weekend Strava keeps deleting all links from the event text. Is there a work-a-round to cover the links from detection or to have a link sektion in the club event form? Cheers Tobias

Hi, I’ve been locked out of my Strava account for over a week now and have submitted a ticket but still have had no response. Do you know how long the response should typically take?

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out? Thank you,Jakub Ch. 

This started today, 2/7.  In Route Builder, the pointer is offset to the left of the actual pointer by a significant margin.  It makes it impossible to pick waypoints or create a route.  I’m running the latest version of Microsoft Edge on Windows 11, if that helps.  I’ve tried all the basics: Computer reboot, cntrl-f5 page reload, cookie deletion, but the problem persists.  Any idea how to resolve this?

Hi Strava, my wife is unable to log in to her premium Strava account using her “Log in with Facebook” credentials that she has done since creating her account.The log in process sometimes works but takes her to a “Create your profile” page with no details, no subscription, no followers etc.Can you assist please? Obviously she can’t log in herself to create this request.

HelloThe synchronization problem with Suunto has been present for 2 weeks!I have done many tests/reinstallations/others without success.Do you have a solution to solve it?Thanks

Hi all, It's possible via API obtain the components of a determinate equipement? In API Reference we can obtain component info by:GET /gear/{id}but it does not return components info 😓:{ "id" : "b1231", "primary" : false, "resource_state" : 3, "distance" : 388206, "brand_name" : "BMC", "model_name" : "Teammachine", "frame_type" : 3, "description" : "My Bike." }

When I comment on any of my friends’ activities, they are posted as blank comments only.

I just checked my heatmap and it seems like after the latest update we lost activity clusters again. I cannot figure out a way to toggle them off or on. They are not showing up. Can someone please explain how, maybe I am missing something but this article seems outdated already after 6 weeks. https://support.strava.com/hc/en-us/articles/216918467-Personal-Heatmaps The clusters are the best way to see where in the world you have done activities, otherwise you have to keep zooming and scrolling around trying to maybe find where you were. Plz bring them back. 

Hello Team, many of us after giving Kudos for a while, become suddenly unable to do so. The answer was wait 1h, 3h or 1day, it will rework.From my humble perspective, only developpers or Coders can explainWhy does this happen?How to fix this issue? I deleated cache and even data, disconnected Strava…  Many friends told me that they face the same problem…. Thank you beforehand for fixing this issue. Strava without this  ability is no more Strava, isn’t it? Stéphane Premium member and 11 Ironman finisher ;-) 

Hi everyone,I'm having an issue with Strava's webhook for my side project and could really use some help. My webhook subscription seems to be partially working since I do receive events when an athlete deauthorizes the app. However, I'm not receiving any events for new activities.Here are some details about my setup:The webhook subscription is successfully created.I have verified that the authorisation scope activity:read_all is granted.Despite this, new activity events are not coming through.Has anyone encountered a similar issue or have any idea what might be causing this?Thanks in advance for any suggestions!Best,Marvin

Hi, whenever I use my Indoor mode on Garmin Edge 540, my rides import to Strava as standard Rides, not marked as Virtual in any way. Can we have a fix for this or at least give us the option to choose it in the drop-down?  Thank you!