Solved

Hello, after updating the Galaxy Watch to New UI 6. The back button stopped pausing the activity and returning to the home menu, which is very disruptive. I hope they fix this in the next update.

How view Winter Maps? i.e.  the Fatmap topos and winter sports??Hello - in Maps, I click the Sports dropdown and only have Foot Sports and Cycle sports. Where do I add sports, like skiing, please?and where have the winter maps that FatMap had gone??Thanks  

Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)

My iphone fitness app has stopped syncing with strava. No idea why. Any help appreciated thankssue

I am not able to show my personal heatmap in app or on web. Android 14, app ver. 396.6. Allready tried to reinstall app or restart phone many times without success. Ticket #3199166  

Latest version of Strava on a Samsung Ultra watch and S24 phone.I want to use Samsung’s run tracker on my watch when running, as it gives me more data at the end of the run and audio updates of speed, heart rate, etc, each kilometre (would be nice if Strava did the same!)As I also want to record the activity on Strava, I have been kicking that off on my phone by hitting ‘Record’ at the start of a run.Whenever I do this, though, when I finish the run, the activity always appears twice in my feed (showing me as having run with myself!). My Samsung and Strava accounts aren’t connected.Any idea how I can stop this happening? 

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my account, I had created another account to contact Strava support. I submitted tickets, emailed the support desk directly, and attempted to call. No help whatsoever. Now if I submit a ticket, it becomes flagged as solved (wth??) All I needed is to change the email to the account so that I am able to log into my account (shouldn’t it be a given if I’m paying the subscription???). It’s not that complicated. You should have built the functionality to recover an account in case they lost an email address or Facebook account. People change jobs and they become logged out of what they had. Don’t you get it?? How many more hours should a paying customer spend on solving this issue? It literally should’ve take

Hallo ich habe Strava Premium gebucht und über IOS auch bezahlt. Die Strava APP ist aber immer noch in der kostenlosen Version.TRANSLATION: I have booked Strava Premium and also paid via IOS. However, the Strava APP is still in the free version.

Bonjour, Je vous écris pour vous demander un remboursement concernant un abonnement annuel Strava qui a été renouvelé automatiquement. Tout a commencé il y a un mois, lorsque mon ami Marin m'a proposé d'essayer l'abonnement gratuit d'un mois à Strava. J'ai accepté et ajouté ma carte de crédit pour bénéficier de cet essai gratuit. Cependant, aujourd'hui, soit exactement un mois après l'inscription, j'ai été facturé 59,99 € pour un abonnement annuel que je ne souhaitais pas renouveler. Je n'avais pas l'intention de continuer avec l'abonnement payant et j'aimerais demander un remboursement de cette somme, car je n'utiliserai pas le service.  Je vous remercie par avance pour votre compréhension et votre aide pour résoudre cette situation.  Dans l'attente de votre réponse, Cordialement, Dimitri Morel d’Arleux

I’ve been recording my workouts on Strava for a while now, and for the last couple days, Strava has been in some sort of time warp and has been counting my time really slowly. Just this morning, I took a 50 minute class, and when I returned to my phone to stop the Strava timer, it had only been going for 18 minutes. This happened a couple other times this week. My phone is in a locker, as it always is in these type of workouts, so there’s nothing to pause it. The app is as updated as can be, and so is my phone. Nothing has changed! Has this happened to anyone here? What should I do?  

Hello,As I have found on help topic only GPS based activities can be cropped if you forget to push finish. Unfortunately I often forget to finish my weight training activity. What I finally realize it I have only discard it or accept my fail and save 3-5 hours workout.I hope me is not only one person suffering from that. I wondering is there any workaround or methods how to set limit for such activity duration or smth ?Any ideas are welcome.Thanks in advance.Giedrius

Hi, I was interested in trying out a free trial of Strava but I’ve been charged £54.99, I tried cancelling and now I have no premium access and charged the full amount Can someone please help me with this? 

So here’s where I got to -created a new push subscription successfully and got a subscription Id back tested my endpoint to ensure it can process test POST messages ok, and has logging in place to show if it gets called I login as a user and authorize the app with the scope activity:read_all,read,read_all,profile:read_all, and verified that the context with the access token also includes those scopes Now I go to strava and change or create a new activity, but nothing gets sent to my webhook if I deauthorize the app from the settings/my apps page, I see the post getting send successfully to my endpoint with the right Id in for my user, and telling me the athlete has deauthorised. Wondering why I’m not getting any of the activity updates.   My app that the client logs in with works fine and I can query all activities and profile data with the supplied access token.  The Strava developer page for my API shows I have 1 user connected, as expected.One strange thing I notice is the strava my

Hi,I forgot the e-mail account which is associated to my account: https://www.strava.com/athletes/10116982When I try to login to my usual e-mail accounts I set up new accounts. Can you locate the e-mail address to my account? Best regardsFriderike   

If an activity’s visibility is set to “Followers”, when I mention an user, who is not a follower, do they get an information that they got mentioned? I suppose: yes.But does this overrule the activity visibility setting for this mentioned user as well? I suppose: no So, these users get notificated, but cannot see the activity, right?

Hi, I have an app synchronized with the Strava API, where I search for athletes' activities done on Strava and save them in my database. However, some people are connected, but the synchronization is not done.I would like to know if there is any way to check which athletes are synchronized on the Strava side. Is there an API where I can do this search?Thanks.

When I try to get all the activities of the currently authenticated user, I have no problem with the vanilla endpoint with no parameters, iehttps://www.strava.com/api/v3/athlete/activitiesreturns a list of 30 of the authenticated athlete’s activities. However, if I try to use any of the parameters noted in the documentation, such ashttps://www.strava.com/api/v3/athlete/activities?page=1then I receive the following error:HTTPError: 403 Client Error: Forbidden for url: https://www.strava.com/api/v3/athlete/activities What am I doing wrong here? I am using the requests library in python, if that is helpful.

I have just started a training plan and I'm trying to view it so I know what runs to expect or even just to see if what run I have to do tomorrow when said plan is meant to start? I did the way it tells you to online but every time I click training log it sends me straight onto the app on some random users page and says other athletes training logs aren't available? Any ideas 

I’ve only just managed to record my first ever sub 40min 10k and yet Strava is showing it as being my 2nd best time? I’ve no idea what has set my PB but it’s definitely wrong. My last run was definitely the quickest I’ve run 10k in.

I am going to cycle 350 kilometres in a route that is 500 kilometres. I will cycle 70 km and 30 km in a car, another 70 on the bike and 30 in a car and so on. Can I get this on strava in one ride or do i need to upload each 70 km?

Strava is displaying a far more slower average speed than it actually is. On a 5km 32 minutes run it shows an average speed of 6.2 km/hr. This should be 9.4 km/hr

Why has my heatmap and the global heatmap suddenly disappeared from my mobile device?

I’m trying to find out if it is possible to correct a route you have made in the computer but failed to follow exactly due for example temorary roadworks. Or you inadvertently turned into the wrong street and had to back up. How can you remove those ‘tails’ from your route after the route was saved in strava? 

Hey, it would be great to have optional data labels (with a checkbox to turn it on/off) on weekly / monthly summaries chart on main profile page. Sth like this: What do you think? Also, why cannot I submit my swim as a "race"? All the best to you!

Hey Guys, a few days ago, I created a new passwort and have logged out from the strava app. When I logged in again, my account was empty and all the activities from the last years were gone. I requested the strava support but nobody answered or helped me. Do anyone tell me what to do or how long does it take, that strava support answer and help me?