Solved

OK. I do a hike and I track it with Strava.Strava says the finished track is 5.96 miles.I export the gpx file, then import that gpx into OS maps. (Ordnance Survey)OS says the route is 4.77 miles.Does anyone know why?

Is there a current issue with the Strava app (iOS)? I have been getting an error message all day since about 10am. I kept getting a “something went wrong. please try again” in the morning so I logged out and now I can’t log back in the app. I know username and pwd are correct since I can login fine on a browser. I deleted the app and tried again. Still not workingI tried the authentication using google as suggested but I get the same error message. 

Hi! I recently completed a run with Strada recording the miles on my Apple `Watch. I completed the activity, however, it is not showing on the app- it just seems to have disappeared. Is there anyway to get the activity to show on my phone?    

I've been using the Firefox browser for several years with no issues. A few days ago the Strava dashboard stopped displaying correctly. None of the activity is showing anymore. The stuff at the bottom of the page still appears. And the links to "your recent activities" at the bottom of the page still work. See attached screenshots. I've opened the page in Safari and Chrome and it displays correctly in both of them. I'm not having any issue in Firefox with any other websites. I'd like to continue using Firefox, if possible.Any thoughts??

I would like to request user extension in my strava app. How should I proceed?

I am trying to sign up with new email, the sign up page kept saying “An unexpected error occurred. Please try again.”tried strava app and strava website, could not work.

I was accidentally charged twice for an annual subscription for the same Apple ID, on getting a refund for one of them, still with one active, I no longer have the subscription benefits in the app. How can this be resolved?

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

Hi all,how do you report a segment leader who has not walked/hiked but have recorded it as this? The person had completed on horse back but logged as run/hike which is really upsetting when your trying to do your best and this would be impossible to beat on foot uphill! any ideas? Thanks 

When Strava will launch Live Segments on Suunto's latest devices? At the Suunto's website there is mention:SuuntoPlus™ Store in Suunto app has all the new sports apps and guides for your watch available for you for free. You can find new devices that can connect to your Suunto, get new tools to manage your training or features that give you more out of your desired sports. Automatic sprints, Strava segments, training load, loop counters, fat burn rate and more being published! ​Make sure you have the latest update for your watch and Suunto app. ​ (Link: https://www.suunto.com/Content-pages/suuntoplus/)

I recorded a hike on my Garmin Etrex with an elapsed time of 4:12:51 and moving time of 3:54:26. When it loaded to Strava the elapsed time showed as 4:12:46 which is fine but the moving time came up as 00:00:59 giving a pace of 11s/mile. A new world record! Any ideas why Strava would not pick up the correct stats from Garmin?

Longer road-bike workout with two longer pauses for lunch and snack. Measured in very same length by Edge 530 and Watch Ultra 2. Edge was placed on table (no moving) during breaks, Apple Ultra 2 rested on my arm.Difference in moving time after upload is significant - workout uploaded from Ultra 2 seems very incorrect ie. unusable.Is there anything to check? Is Strava velocity treshold too sensitive?Thanks!

Hello,I noticed that for my Samsung A51 android Strava version 358.12 does not record pace correctly. I already reinstalled the app but there were no changes. What should I do?

Hi, Does anyone understand why when you use the 'Correct Distance' feature after posting an activity, it also updates your moving time? I use stryd for running which usually cuts off a bit of distance, but when I correct it my moving time and also average pace also changes. Surely this shouldnt happen, moving time should stay static? Thanks in advance, Nathan

I:m having some pronlems last weeks with my activities.For example I had a bike vacaiton last week where I rode 4 days in row, and 2 of those show 'the total elapsed time and 2 show the moving time.I would like to change this so it always shows moving time, as total elapsed time is irrelevant  bike rides imo.Is there already an option wich I cannot find? Thanks you in advance and kind regards

Moving Time is useless, I never want the time from my watch to be different than what Strava shows. So when I need to get rid of the moving time and only use elapsed time, I set an activity to be a Race. BUT-- I went to do that today and the option isn't there.I have options for Sport, Map Type, Tags, and Shows. Where did activity type go (it had options for Workout, Long Run, Race)?

I may be confused, but I seem to be unable to find public routes on the Strava website and at the same time I cannot find my personal routes on the Strava (Android) app.   Is it just me?On the website, I can find My Routes and a "Routes" item in the footer under "Explore" that leads to a list of hiking routes (but no biking routes!?)On the app, under "Map", there is a "Saved" tab, but for the past two days, clicking "Saved Routes" returns "Server is not responding, please try again later".I ran into all this because I went for a long gravel ride yesterday and wanted to have the route on my phone, but I could not find it.   I did find out that the most popular saved route in my area is terrible -- I'm not sure why anyone would recommend it.  The recommended route puts people on a busy and dangerous major highway when there are lovely and quiet alternatives on the same loop.  I had hoped to find the recommended ride on the website and comment on how bad it i

Hi I have accidentally deleted an activity on April 21st at around 10:30am BST - it was a 44km run - the London marathon recorded in the Strava app on my iPhone. Please can you restore this - I did save it to my profile but then deleted it - I have since uploaded an Apple Watch activity of this run but it hasn’t captured the distance correctly so want to replace it with my Strava recording if that makes sense?I’ve raised a ticket several times but no response can someone help please?

Bonjour , au changement d’androïd vers iPhone et abonnement Premium je me trouve avec deux comptes en parallèle, avec mon adresse email je peux me connecter sur le plus récent mais pas sur le premier . À chaque activité Strava identifie que les deux comptes on fait l’activité ensemble . Quelqu’un a eu ce problème ou connaît son origine. Merci !

Hello! My Runs in the Peloton app load to Strava, but are not counting/showing up in personal best data, PRs, longest activity. Does anyone know how to fix this? 

I have written a javascript command with the help of Chat GPT3 (I am not a developer) but would love some community assistance here! I'm looking to import activity data from Strava into an Equals spreadsheet.  Can someone help me understand what I need to do to fix this? Any support is very appreciated! Here's what I have:   const equals = require("equals"); const axios = require("axios"); const STRAVA_ACCESS_TOKEN = equals.getSecret("strava_api_key"); const STRAVA_ATHLETE_ID = equals.getSecret("strava_athlete_id"); const TABLE_NAME = "Activities"; const postData = async () => { const resp = await axios({ method: "post", url: `https://www.strava.com/api/v3/athletes/${STRAVA_ATHLETE_ID}/activities`, headers: { Authorization: `Bearer ${STRAVA_ACCESS_TOKEN}` } }); return resp.data; }; const data = await postData(); equals.addHeaders(["Name", "Sport Type", "Elapsed Time", "Description", "Distance"]); for(const record of data) { equals.addRow(

So as is often the way my wife wants to join Strava. Sweet.  Except my subscription has just rolled over for a year. Is there a way of having my plan cancelled and put onto a family plan without having to wait 12 months?

I ran a marathon on Sunday and cant seemto upload it at all. I submitted a ticket and no one has looked at it request : 3104588 The import button spins for a long while before it turns to a check mark but the activity never processes. I even left it overnight

Can I forfeit a KOM?  On my ride today, I know without a doubt I didn't do the segment in 2 seconds with a speed of 108 mph on my MTB haha, and I'm chalking it up to a recording glitch. I don't want to take the KOM from the rightful KOM and wondering if there is a way I can forfeit the KOM.  Thanks

Just learned that the setup cannot be completed on a phone, but needs to be done from a computer.