Solved

Suddenly hiking speed in mph on the main screen has been replaced with steps. Analysis shows pace which is not something hikers care about. Segments show mph but not the entire hike. Can’t imagine why this change after all these years

I've noticed that the notification of a PR / PB isn't correct when I've ran my third best PR / PB on a certain distance it shows in the notification it's second best, while in the distance PR / PB overview it does actually show as third best. 

Strava is connected to my Garmin, I had garmin broadcasting, I can see my heart rate in the strava app. But when the ride is finished, when I wanted to see Heart Rate Insights, the section says "Start training with a hear rate monitor for access to more subscription features and etc. Then it has a link "How to add heart rate data."

Okay so ive had a problem for a long time with my heart rate data not showing on my posts altough everything is connected proprerly. And even on my garmin connect data is shown but on strava its not and ive checked my privacy setting and everything seem to be public so i dont know what could be wrong. If you got any suggestions please leave them in comments. Thank you.

Is there a way of flagging an illegal segment, e.g.Clearly states cycling forbidden,without actually riding the segment yourself illegally? I know a few illegal and dangerous to Walker segments that should be flagged but I seem to only be able to flag ones I've ridden

I've noticed when I check profiles of friends on Strava that I can see on their Profile the amount of kms they have ran this year (e.g. 2024). However when I do the same for my own profile this doesn't appear. I can switch between week, month, year on my profile but even when I set it to year only the stats show per month but no total amount of kms is shown. Can this please be added. 

Hello, I would like to know what is the instance from Strava and from the community in general regarding KOMs being conquered using e-Bikes for pacing/drafting.So here is the detailed situation. Someone got the KOM in a 5 minute MTB segment while being paced / drafting an e-Bike. Should he keep his KOM?ps: the KOM ranking in question is the regular one, not the e-Bike specific ranking. 

My last 2 walks are not showing the calories burned, yet prior to those that has always shown on my activity feed. I’m not using a different device so I’m confused as to what’s happening? My other activities: indoor and outside cycling are showing calories. Has anyone else experienced the same and if so how did you rectify it? TIA

Looking to sign up for the Montreal half marathon September 22, 2024 but it is full! If you are looking to transfer please let me know.

Could someone please explain to me how Strava can create a new profile from Facebook when I already have one?  Years ago when I created my Strava account I logged in via Facebook and have a profile which I have been using successfully for several years.  On Sunday evening, I wanted to explore the possibility of subscribing to Strava and disconnected that profile from Facebook in order to create a more secure login via email.  No password reset was sent to me so I then logged back into Strava via Facebook and was shocked to find that I now have a new athlete profile attached to my email but with no activities logged.  I can still see my original profile as I know my original athlete number and have manually typed it into the web address bar.  My Garmin is also still uploading my activities to my original profile but I cannot log into it.  How can this happen as Strava insists that an account can only have one email address?  I have been trying to conta

I changed from Garmin Fenix 5X to 7X recently and the Strava segments that I have stared are not appearing during my runs. I have looked through all the settings and contacted Garmin who cannot find a solution and are out of ideas. Could it be a Strava problem? The segments are saved on my watch, they just don’t appear during my runs.

Hi All, I am looking for the list of domains that the application uses (e.g., api.strava.com, etc...) or a list of IP addresses for the application. I need it in order to detect the traffic originated from Mobile users to Strava and allow this traffic while stopping all the other. Many thanks for your help. 

Has anyone noticed that in the Android app, the power/heart rate graph is plotted against distance, while in the web app, it's plotted against time (which makes much more sense)? In the web app, you can also manually adjust this. Is there any option to change this setting in the Android app?

  I tracked a run through the strava app on my watch galaxy 4 as I always do. Finished the run. Saw the times and pace. I see no record of it on the app and there's nothing I can see on the watch app. What can I do to retrieve this? 

Hi, I’ve submitted my first cancellation and refund ticket immediately after I was charged (13.9.2024). The ticket went straight to “solved” status without any follow up. After a couple of days I submitted another ticket explaining that my first one is marked as solved but i didn’t get any response. Second ticket is still in status “open”. About a week has passed and I still haven’t gotten any response. I understand your support team is handling a high number of requests, but would greatly appreciate if someone could look into it.

Good Day!I would like to follow-up about my subscription refund. I jus t wanted to know when you'll send back the money? Thank you. 

Error 403: Limit of connected athletes exceeded This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase. how to solve this, i use haylou solar neo, which is connected to the haylou fun app  

Hello,I'm not sure if this is the place to do this but I am desperate at this point. I signed up for the full Montreal marathon about 6 months ago but injured my knee a couple weeks ago. I know that now the transfers are to be done on-site the day of the race. But if you're interested in running the marathon please contact me. 

Good afternoon, somebody is blaming me for flagging one of his rides for performing it an e-bike instead of a road bike.He says Strava told him I flagged him, which is not true. Is it true that flagged persons are able to see who flagged them or ask the support to tell them?Is there any opportunity to find out who flagged one? Thanks in advance

I am a Huawei smartphone user and I would love to be able to use Strava on my phone. I know that Strava is not currently available on the Huawei App Gallery, but I think it would be a great addition. There are many Huawei users who are active athletes and they would benefit from being able to use Strava to track their workouts and connect with other athletes. I hope that Strava will consider developing a version for Huawei smartphones (AppGallery) store.

TRANSLATION:  How to keep the screen always on during a bike ride?

I am consistently getting errors in the data uploaded to Strava from my Suunto watch. The Suunto data is accurate but when it comes up in Strava it is wildly inaccurate. This is happening for runs and hikes. For example, today I hiked 8 hours but Strava is saying my moving time was just 1 hr 10min with an average time of about 20kph! Looking at ‘pace’ analysis it looks like whole sections of time have disappeared (but the original Suunto data is fine). Any suggestions about what’s going on?

I see a speed marked down next to the top 10 times for a segment or KOM. Is that speed their max speed?...or an average speed? Some of the flat segments around me are a couple of minutes long, but the leader has a speed marked down as 53km/h. I barely manage that in my highest gear on a downhilll.Any thoughts?

Strava:On the Club Leaderboards the Strava 500 challenge it’s not added as a 500km ride at the end but as a daily achievement. The pro rides are recorded as daily efforts and when Lael Wilcox completes her around the world achievement, she will not be uploading a ride of 18000 miles. What this means for the average rider is that a big effort of 230Km in a day will not register in the ‘longest ride’ category when other riders tie three easy day rides of 80km’s together. The Longest ride should be for a single day not for multiple days. The total for that multiday ride is represented in the Distance category.

Strava image: garmin image for same activity: Does anybody know what can cause this and how to correct or prevent it?