I forgot to disable the auto-renew feature in my strava app and it deducted an annual membership's worth of money in my e-wallet. I need the money to pay bills and I need a refund. I already submitted my ticket and emailed them at their support email but they have yet to give me an update regarding this case. Please can someone help?
Answered
Accidental Auto-renewal of subscription and in need of refund asap
+1Best answer by Emily_A
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+27You have to wait for their answers, those could take some weeks.
+29Hi
Edit:
+1Thanks for the feedback. My worry is that they only allow a 14 day grace period. Beyond that, I can't ask for a refund anymore. I can only hope they can solve my predicament before the deadline ends.
+29As long as you've submitted the request within the grace period you're good.
Hi! Did you get a refund? I did the same thing as you and I'm still waiting for an update. If you got a refund, can I ask how long it took them to give you a refund?
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