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Help with Accidental Subscription Renewal (Student Appeal)

  • May 7, 2026
  • 3 replies
  • 25 views
E
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Hi Strava Team and Community,

I’m reaching out for some guidance regarding an accidental annual subscription renewal that occurred on May 2, 2026.

I am a student at Bohol Island State University (BISU) in the Philippines, and this unexpected charge is a major financial burden for me right now. I’ve already canceled the subscription to prevent future billing and have not used any of the premium features since it renewed.

I attempted to get a refund through Apple, but their automated system denied me twice with a 'final decision.' I am hoping someone from the Strava team can help me by providing a statement or authorization that I can show to Apple to help them manually override their decision.

I’m a big fan of the Strava community, but as a student, I simply can't afford this right now. Any help or advice on how to get Apple to listen would be greatly appreciated!

Account Details:

• Name: John Elpie Miculob

• Date of Charge: May 2, 2026

• Status: Refund denied by Apple automated system.

please can someone help me.

 

Best answer by Emily_A

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking to for technical support or to request a new feature, check out this resource:

Looking for technical support or to request a feature? Here’s how.

    This topic has been closed for replies.

    3 replies

    S
    Forum|alt.badge.img

    Same problem here,i didn't expect to see someone with the same problem with me at this moment

    Jan_Mantau
    Superuser
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    • Jan_Mantau
    • Superuser
    • May 7, 2026

    For refunds you have to contact the Strava support with the form https://support.strava.com/hc/requests/new Note: You must be logged in to submit a request

    E
    Community Manager
    • Emily_ACommunity Manager
    • Answer
    • May 7, 2026

    Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

    If you’re looking to for technical support or to request a new feature, check out this resource:

    Looking for technical support or to request a feature? Here’s how.

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