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not loading on mobile app

  • April 7, 2026
  • 3 replies
  • 64 views

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I have recently added a Garmin to my Strava.  It’s definitely connected and I’ve checked all the permissions.  My run appears on my Strava account on my laptop but not on my mobile app 🤷‍♀️

Best answer by Vivienne

Thank you Jan.  I checked that.  Still didn’t work.  However after numerous attempts loading unloading etc I’ve got it working but not sure what I did to get the satisfactory outcome 🤷‍♀️

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3 replies

Jan_Mantau
Superuser
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  • Superuser
  • April 7, 2026

Please make sure that you are using the same Strava account on both systems.


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  • Author
  • Hub Rookie
  • Answer
  • April 17, 2026

Thank you Jan.  I checked that.  Still didn’t work.  However after numerous attempts loading unloading etc I’ve got it working but not sure what I did to get the satisfactory outcome 🤷‍♀️


  • April 22, 2026

Hi ​@Vivienne 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

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