Skip to main content
Answered

refund

  • April 21, 2026
  • 2 replies
  • 20 views

Forum|alt.badge.img

Hello, may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

Best answer by Emily_A

Hi ​@Jesh 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking to for technical support or to request a new feature, check out this resource:

Looking for technical support or to request a feature? Here’s how.

This topic has been closed for replies.

2 replies

Jan_Mantau
Superuser
Forum|alt.badge.img+27
  • Superuser
  • April 21, 2026

Hi ​@Jesh, if you already have submitted the refund request you can see the status on https://support.strava.com/hc/requests


  • Answer
  • April 22, 2026

Hi ​@Jesh 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking to for technical support or to request a new feature, check out this resource:

Looking for technical support or to request a feature? Here’s how.