Skip to main content
Answered

refund

  • April 26, 2026
  • 3 replies
  • 35 views

Forum|alt.badge.img+1

Hello Strava Community,

I am writing to request assistance with a refund for a 1-year subscription that was automatically deducted from my account on April 25, 2026. 

 

This charge was unintentional, and I have already canceled the subscription to prevent future renewals. I have not used any premium features since the charge occurred. This unexpected expense of 1,500.00 has put me in a difficult financial position, and I would be very grateful if a refund could be processed. 

Best answer by Emily_A

Hi ​@Louisesz 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.

This topic has been closed for replies.

3 replies

Jan_Mantau
Superuser
Forum|alt.badge.img+27
  • Superuser
  • April 26, 2026

Hi ​@Louisesz , you have to contact the Strava support with the form on https://support.strava.com/hc/requests/new for a refund.


Forum|alt.badge.img+1
  • Author
  • Hub Newbie
  • April 26, 2026

What category should i choose


  • Answer
  • April 28, 2026

Hi ​@Louisesz 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.