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Answered

Subscription refund

  • May 4, 2026
  • 2 replies
  • 16 views
M
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Dear Strava Support Team,

I recently signed up for the free trial of your app, but I was unexpectedly charged €75. I only intended to try the service and have already canceled the subscription. Could you please assist me in processing a refund? I would appreciate your help.

Best regards,
Michaela 

Best answer by Emily_A

Hi ​@Michaela Wurm 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking to for technical support or to request a new feature, check out this resource:

Looking for technical support or to request a feature? Here’s how.

This topic has been closed for replies.

2 replies

Jan_Mantau
Superuser
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  • Jan_Mantau
  • Superuser
  • May 4, 2026

Hi ​@Michaela Wurm, for a refund you have to use the form on https://support.strava.com/hc/requests/new. Note: You must be logged in to submit a request.

E
Community Manager
  • Emily_ACommunity Manager
  • Answer
  • May 4, 2026

Hi ​@Michaela Wurm 

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking to for technical support or to request a new feature, check out this resource:

Looking for technical support or to request a feature? Here’s how.

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