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Question

refund

  • April 26, 2026
  • 2 replies
  • 31 views

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Hello Strava Community,

I am writing to request assistance with a refund for a 1-year subscription that was automatically deducted from my account on April 25, 2026. 

 

This charge was unintentional, and I have already canceled the subscription to prevent future renewals. I have not used any premium features since the charge occurred. This unexpected expense of 1,500.00 has put me in a difficult financial position, and I would be very grateful if a refund could be processed. 

2 replies

Jan_Mantau
Superuser
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  • Superuser
  • April 26, 2026

Hi ​@Louisesz , you have to contact the Strava support with the form on https://support.strava.com/hc/requests/new for a refund.


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  • Author
  • Hub Rookie
  • April 26, 2026

What category should i choose