Skip to main content
Answered

We were unable to save this route. Please try again in a moment.

  • March 28, 2026
  • 24 replies
  • 790 views

Forum|alt.badge.img

I’ve tried a few short routes to test the route building, and all worked fine when it defaulted to the US, but I like in the UK, so built a course there and it won’t let me save.  Very frustrating.

Best answer by Emily_A

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.

This topic has been closed for replies.

24 replies

Forum|alt.badge.img+1
  • Hub Starter
  • March 28, 2026

Same problem here, reported it last night and is a known issue with no workarounds. Support suggested the app, but that just won’t do, my route planning is way too involved to do on a the app.


Forum|alt.badge.img
  • Hub Starter
  • March 28, 2026

Same issue the past couple of days. Still this morning. @strava I’m not paying to be a beta-tester here -- fix the issue.


Forum|alt.badge.img
  • Hub Starter
  • March 28, 2026

Same issue here, also after update Macbook, browsers etc. no results.

In Safari and Chrome browser, both no possibility to save the route.


Forum|alt.badge.img+1
  • Hub Starter
  • March 28, 2026

Same issue for me. Both yesterday evening, this morning and still an issue this evening.

Nothing on https://status.strava.com/history


Forum|alt.badge.img
  • Hub Starter
  • March 28, 2026

Mam ten sam problem na kilku przeglądarkach. Strava weźcie się do pracy!!!!


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Trying to edit an existing route and unable to save it due to this exact error.


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Same issue here, unable to save new or modified routes


Forum|alt.badge.img+3
  • Hub Starter
  • March 29, 2026

Same here too, no saving or editing existing routes possible, this issue persists for the last two days


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Big trip planned, need to create and share routes with my group but can’t get anything done. As a paying subscriber I would expect proactive comms from you Strava on a major service failure like this. Please consider how you handle your customers when you aren't delivering what they are paying you for.


Forum|alt.badge.img+1
  • Hub Rookie
  • March 29, 2026

I am having the same issue, super annoying. My route is about 655km in Germany and it won’t save. I’m deleting waypoints from the end to shorten and still happening! I am also a paying subscriber -- no update from Strava??


Forum|alt.badge.img

In private ad Blocker ? 


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

same here, it’s been 3+ days and still no fix for such an important feature

 


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Same issue here, unable to save new or modified routes. The Strava team is silent. Days without being able to create routes. 😡


Delo
Forum|alt.badge.img+6
  • Hub Explorer
  • March 29, 2026

Same here since yesterday..


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Same issue. I don’t get it. First the routing become worse with me having to use manual a lot more than before, now you can’t even save anything :(


Forum|alt.badge.img
  • Hub Starter
  • March 29, 2026

Two days without being able to save a route (in Europe) in the web ui longer than 69 km. Beyond frustrating. The Strava route builder (on web) is the only reason I’m a paid subscriber. I’m now having to create routes using a competitor…


Forum|alt.badge.img+2
  • Hub Starter
  • March 29, 2026

Same thing happened here, both last night and today. I’m annoyed I’m paying for this app that won’t even let me save a route.


Forum|alt.badge.img+1
  • Hub Rookie
  • March 29, 2026

So what I have found is it eventually it does save. If I do something else for a while and keep retrying, it will save. You may have to try a bunch of times, but don’t give up. I am building my routes for the TCR race, so what I did is start to rebuild in RWGPS (just in case), but kept trying to save the Strava route – and eventually it always saves. Major pain in the butt tho!


Forum|alt.badge.img
  • Hub Starter
  • March 30, 2026

It seems to be a bit hit and miss, with no real pattern. Removing a few waypoints sometimes “solves” it, but that is not how a route building paid service should work. I’ve always praised Strava’s route builder but now it is taking a long time to solve this problem...


Forum|alt.badge.img+1
  • Hub Starter
  • March 30, 2026

Stil not able to save routes!


Forum|alt.badge.img
  • Hub Starter
  • March 30, 2026

I have just brute-forced it like fuzz.royale suggested and managed to save the route. 


Forum|alt.badge.img
  • Hub Starter
  • March 30, 2026

I thought the training is for grit and persistence, not the app where I plan and record the training.


Jstdwlf
Forum|alt.badge.img+4
  • Hub Rookie
  • March 30, 2026

Same problem and error message.
Very frustrating...😒


  • Answer
  • March 30, 2026

Thanks for your message! The Hub has transitioned into a developer-focused space for conversations related to our API and resources for our developer community. 

If you’re looking for technical support, check out this resource:

Looking for technical support or to request a feature? Here’s how.