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Activities not syncing

  • July 29, 2023
  • 28 replies
  • 174 views

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My Apple Watch has stopped syncing workouts. It was fine then only synced a piece of a workout (no map only distance data) and since then nothing. When I save it, it says uploaded, but it doesn’t appear in my workouts. I have tried everything and many emails from help, but they just keep getting closed and nothing gets done. It is really frustrating and I didn’t change any settings it just doesn’t work anymore. Anyone else having similar issues, or suggestions. I also uploaded some pictures recently, but they aren’t in my workout, but appeared in my mates. Surely there is a data issue here. Like I say Strava help and Twitter haven’t responded, maybe Strava community will know what to do. Thanks

Best answer by Jane

Hello,

Thanks to everyone who posted about this and so sorry to hear about activities not syncing.  

Can you please try the following:

Force quit both the Strava watch app and the app on your mobile device.  

Press and hold the side button until the shutdown screen appears, and then press and hold the digital crown until the app closes. You must be in the app to force it to close.

Please let me know if that resolve the syncing issue.

28 replies

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  • Hub Starter
  • July 31, 2023

Facing the exact same issue and it started about two days ago. Frustrated with it.


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  • Hub Starter
  • August 3, 2023

I have the same problem on Thursday August 3rd. Apple Watch on my wrist while riding. I saved it, then after turning on my phone after the ride, nothing. Get him check my Strava on my iMac, nothing. I have logged out of all devices and back in, same result.


Jane
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  • Strava Alumni
  • Answer
  • August 7, 2023

Hello,

Thanks to everyone who posted about this and so sorry to hear about activities not syncing.  

Can you please try the following:

Force quit both the Strava watch app and the app on your mobile device.  

Press and hold the side button until the shutdown screen appears, and then press and hold the digital crown until the app closes. You must be in the app to force it to close.

Please let me know if that resolve the syncing issue.


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  • Hub Starter
  • August 7, 2023

That worked !!!  Thanks so much


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  • Hub Starter
  • October 1, 2023

This method doesn’t seem to work for me.  However after restarting the app o. My phone and watch several times, and power cycling both devices several times, it eventually syncs.  The problem is, it’s doing this for every activity.  It worked fine up until about 2 weeks ago.  Could it be the iOS update causing problems?


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  • Hub Starter
  • October 4, 2023

Same problem for me. Apple Watch Strava shows no open activities to sync. However, my Strava App on iPhone does not show any activities.

Additional information, I have changed my Strava account on iPhone like last week. Maybe that can also cause an issue? 

Please let me know!


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  • Hub Starter
  • December 8, 2023

None of the restarting stuff fixed my syncing issues. 

Eventually I discovered that in the phone app under you > settings(gear icon)> Applications, Services, and Devices, that my Apple Watch was missing. Once I added it back, syncing started working again. Not sure how it was removed, but there you go.


rsr_brian
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  • Hub Starter
  • December 16, 2023

This same issue began for me as soon as I performed a "reset password" and established a new password for my account. I believe it had previously been associated with a Google login. I did this because I began logging into Strava from a desktop browser, as well as my iPhone and Apple Watch, which I'd not ever really done before. 

But as soon as I made that switch in the morning, I went out and did a run, and now I can't for the life of my to get the activity to sync from the watch. I get the message "To sync your activity, make sure your Apple Watch is connected to the network." (it is) - When I click the "Synch" button on that screen it just goes right back to the "Unsynced" page with the run still on it, not uploaded. 

I've tried the "force quit apps" on both the watch and my iPhone, and I've also power cycled both devices. Neither trick works. Same result: Activity will not sync.

This is seriously making me consider going back to my crappy (but reliable) old Garmin watch.


rsr_brian
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  • Hub Starter
  • December 16, 2023

This did not work for me. Other reply in this same thread with more info...


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  • Hub Starter
  • December 26, 2023

I'm having the exact same issues, rsr_brian.  Issues started for me after I logged into my account from a desktop.  The force quits haven't solved my issues, and my recent activities continue to be unsynced from my Apple Watch.  This issues has now happened multiple times over the past several days.  


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  • Hub Starter
  • December 30, 2023

Hi. I’ve had exactly the same problem after I updated my password. I’ve tried going back to the old password. And tried the shutdown and restart but it’s not synching new workouts. Did you find a solution? 


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  • Hub Starter
  • December 30, 2023

I can’t synch after updating password. Ive tried force restarts on my phone and watch but without success. I’ve tried manual synch but it just says make sure your watch is connected to a network. Which it is. Any suggestions? 


rsr_brian
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  • Hub Starter
  • January 2, 2024

@PaulaK  & @tcombs - The thing that finally got things working for me was brute-force updating everything: iOS, WatchOS, & Strava - and power-cycling everything relevant (phone, watch). Eventually things started syncing again and have consistently been doing so. I do about 3-4 activities/week and am currently marathon training, so if it wasn't working I'd certainly notice it 😅

Hope this is helpful!


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  • Hub Starter
  • January 3, 2024

I had unsynched activities on my Apple Watch so I did all the standard fixes restarted Watch and iPhone several times force quit apps all no go

Found cause: I use NordVPN and a few days ago I activated the ‘dark web monitor’ (just to see what it does/did) and this tied in with the time the ‘synching’ stop — so I stopped the dark web monitoring within the NordVPN client and all working again! Yah!


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  • Hub Starter
  • January 3, 2024

Thanks. I wasn’t using a vpn at the time. I gave up in the end and uninstalled the app on my watch then reinstalled. That fixed it but I lost a few workouts which was a tad annoying. 


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  • Hub Starter
  • January 3, 2024

I couldn’t fix it. In the end I had to uninstall the app on my watch then reinstall. It did fix it but it was a pain and I lost some workouts. 


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  • Hub Starter
  • January 3, 2024

This clearly isn’t working for a lot of people. There is an issue here re synching after password changes. Your team should look into this. 


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  • Hub Starter
  • January 3, 2024

The only thing that worked for me was to uninstall the app on my watch and reinstall. 


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  • Hub Starter
  • January 3, 2024

Hi. I finally resolved by uninstalling and reinstalling the app in my watch. It was a pain as I lost some runs but at least it’s working now. Good luck with the marathon training. 


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  • Hub Starter
  • February 5, 2024

I solved my sync problems by going to IOs settings and under ‘Health’ > Strava > Turn on all . This allows strava to access your health and import data to strava 


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  • Hub Starter
  • February 13, 2024

I was having the same issue and was growing frustrated that my workouts were not being uploaded. I force quit both the app on my phone and the app on my watch along with restarting them both with no luck. 

What I stumbled on was checking the devices connected and saw that my Apple watch somehow got disconnected. to reconnect it just open the app on your phone, go to you, then click the gear icon (settings) and select Applications, Services, and Devices. Here you can re-add your Apple watch. Once re-added, I was able to upload my activities again.


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  • Hub Starter
  • February 14, 2024

This happened to me after changing the email address on my Strava acct. Tried suggestions here to no avail. Logging out & closing the app on my phone & watch then opening it & logging in again worked for me. 


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  • Hub Starter
  • February 20, 2024

This definitely didn’t work for me! Multiple times


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  • Hub Starter
  • March 2, 2024

This is not working for me. Can you please email Jared dot Magid g mail?


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I had ongoing sync issues between my iPhone and my Apple Watch. After trying most of the suggestions in this thread, I wanted to add a couple more things that others can try:

  1. Reboot both your Apple Watch and your iPhone; and
  2. Reboot (restart) your router.

Basic stuff, but you'd be surprised how long it took me to try it. I was ready to move to another app when I was able to achieve peace and happiness through restarting my devices! Namaste!

- David