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I have an ongoing problem with Strava displaying incorrect step counter compared with steps recorded on my Apple Watch and iPhone. I’ve been trying all sorts to fix the problem, calibrating, disconnecting/reconnecting, location services are always on etc etc.

Simple example as shown here, only 1k steps recorded on Strava but at least 1600 recorded by phone and watch according to health data. Why is that, every single walk I do is inaccurate regardless of location and if I have a friend doing exact same walk with me in terms of distance, their counter is always greater than mine. 

 

Hi ​@Agave 

Thanks for your post.

Let’ start by having your verify your settings:

Go to your phone settings and select Health > Data Access & Devices > Strava and toggle Steps on.

If your settings are correct and you’re still experiencing this issue, please submit a support ticket and a Strava Support Analyst will get in touch to troubleshoot with you directly.

 

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