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I just set up the Beacon feature on my Apple Watch Ultra 2, however when I initiate a workout I get a message stating, “We weren’t able to share your location with XYZ.  Tap to send your Beacon manually.”  I’ve tried multiple emergency contacts but I get the same message for all of them.  The Beacon message will send if I initiate a workout using my cell phone, but not if I begin a workout using my Apple Watch.  I do have cellular activated on my Apple Watch.  Any idea what the fix is for this?  

Thanks.

Hey @Sven0204, 
Thanks for your post and sorry for any trouble. Please try the following steps to troubleshoot this issue:



  • Open the Strava mobile app

  • You > Settings > Beacon > remove all safety contacts

  • In your phone's address book, edit each desired safety contact's number to start with ‘+1’ (or +countrycode depending on your geographic location)

  • re-add Beacon contacts in the Strava mobile app

  • New Beacon texts should be sent automatically


If the above steps do not resolve this for you, please submit a support ticket and we will investigate further.

Scout, 

That fixed the issue!  Thank you!

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