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Answered

Can't use Strava after deleting Facebook...

  • May 30, 2023
  • 1 reply
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My old Strava account was linked to Facebook (log in with FB). I deleted my FB account and now whenever I open the iOS app I get an error message reading: "Your access to the Strava platform has been suspended."

Deleting the app and re-installing doesn't change anything. Accessing settings in the app leads to a black screen.

I'm okay if the account is gone and data is lost--what I'm more concerned about is being able to still use the app! Right now it is in a state where I can't log in with any account.

Note: the account I'm using to create this thread is unrelated to the issue.

Best answer by Scout

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

1 reply

Scout
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  • Strava Alumni
  • 1398 replies
  • Answer
  • May 30, 2023

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.