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Answered

cannot sign up

  • November 8, 2024
  • 1 reply
  • 163 views

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I am trying to sign up with new email, the sign up page kept saying “An unexpected error occurred. Please try again.”

tried strava app and strava website, could not work.

Best answer by Jane

Hello ​@Newbee 

 

Thanks for your post and sorry to hear of the issue. Please ensure you are signing up using a valid email address. 

If you are still having a problem after that, please send an email to Strava Support at support@strava.zendesk.com and they will be able to assist you further.

1 reply

Jane
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  • Strava Alumni
  • Answer
  • November 18, 2024

Hello ​@Newbee 

 

Thanks for your post and sorry to hear of the issue. Please ensure you are signing up using a valid email address. 

If you are still having a problem after that, please send an email to Strava Support at support@strava.zendesk.com and they will be able to assist you further.