So, I have been using strava for a long time, and from the last year, I have been seeing a lot difference in data between my Element bolt and the strava app. For example, today I rode my bike, and on my element I made a 27,2 km/h and on strava appeared 26,2 km/h. At the same time the moving time on my Element was 2 hours and 07 minutes and on strava was 2 hours and 12 minutes. Is there someting that I can do to change this?
Answered
Data on Element vs On Strava
+2Best answer by Scout
Hey @joao_abreu22,
Thanks for your post. We're sending this over to our Support Team so they can take a look at your account and see what's going on. If you have a similar question please submit a support ticket and we will investigate further.
+26Do you use a speed sensor?
+2The gps show me the speed, but I think that you are not talking about that right? I don´t use any other sensor.
+28Hey @joao_abreu22,
Thanks for your post. We're sending this over to our Support Team so they can take a look at your account and see what's going on. If you have a similar question please submit a support ticket and we will investigate further.
+1Any solution to this? I’m having the same problem just today after my 53k ride. I can provide screenshots both from my element bolt and from Strava if this is allowed. Thanks.
+28Hey @Paul_Angeles,
Thanks for your post and sorry for the trouble. Please submit a help ticket and our support team will be able to further assist you. Please include any screenshots and activity link(s); this will help our team expedite your inquiry.
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