Bonjour , au changement d’androïd vers iPhone et abonnement Premium je me trouve avec deux comptes en parallèle, avec mon adresse email je peux me connecter sur le plus récent mais pas sur le premier . À chaque activité Strava identifie que les deux comptes on fait l’activité ensemble . Quelqu’un a eu ce problème ou connaît son origine. Merci !
Answered
Double compte
Best answer by Lola
This support article goes into details of how to identify duplicate accounts and merge them. This is a common mistake so no worries, you data is not lost!
Alternatively, we suggest reaching out to our Support team to investigate further and help you merge those accounts. Hope you have a wonderful weekend!
+23Hi
I used Deepl to tranlate your post because my French is too bad. Hope I got your issue.
I am wondering why you suddenly have two accounts after swithcing from Android to iPhone. Usually you download the app to your new iPhone, login with your credentials and chage you subscription. You can even be looged in to your STRAVA account on multiple devices at the same time (currently I am on my iPhone and PC/Browser).
Can you may give us and the STRAVA team (
Cheers
https://www.strava.com/athletes/62919839
+26
This support article goes into details of how to identify duplicate accounts and merge them. This is a common mistake so no worries, you data is not lost!
Alternatively, we suggest reaching out to our Support team to investigate further and help you merge those accounts. Hope you have a wonderful weekend!
Lola (She/her) | STRAVA | Community Hub Team
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