Skip to main content

Hi all, 

Since my Fitbit Charge 6 had a firmware update in August (66.20001 .210.26), it hasn't synced my GPS runs recorded through Fitbit onto my Strava account.

I've tried removing and reconnecting my accounts over 10 times, reinstalling the apps multiple times. I'm only recording runs through Fitbit, not Strava at the same time.

The only way I can get the runs onto Strava currently is to upload the recorded TCX file manually. I don't want to keep doing that.

 

Anyone else having this issue, or is it known by the developers?

Hey ​@Joborule,

Fitbit normally recommends the following in troubleshooting syncing issues:

  1. Try reconnecting your accounts, syncing your Fitbit tracker, and waiting an hour.
  2. Confirm that you are not recording a duplicate exercise in the Strava app and Fitbit app/device simultaneously.
  3. Confirm that you are recording a GPS exercise if using Fitbit (only exercises with GPS on Fitbit will be sent to Strava).
  4. Confirm that you recorded a new exercise after connecting your accounts (previous exercises won’t be uploaded). Athletes can use the TCX export from the Fitbit app to upload older exercises manually.

If you have done all of the above, we typically suggest reaching out to Fitbit directly since this is an issue on their end that we cannot look into.

Reply


Terms & ConditionsCookie settings