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Answered

Home page not opening

  • December 9, 2023
  • 1 reply
  • 17 views
B
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Just started today, can access all other features but home page refuses to load?

Best answer by Scout

Hey @BanjoWA, 

Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this does not resolve your issue, please submit a support ticket and we will investigate further.

    1 reply

    Scout
    Forum|alt.badge.img+28
    • Scout
    • Strava Alumni
    • 1398 replies
    • Answer
    • December 10, 2023

    Hey @BanjoWA, 

    Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

    1. Delete the Strava application from your phone
    2. Power your device off for 10 seconds
    3. Turn your phone back on
    4. Reinstall the Strava application 

    Note: You will not lose any data if you do this since all data is stored on the Strava servers.

    Google Play Store:
    Strava: Track Running, Cycling & Swimming
    How to update your apps on Android: Support - Google

    Apple App Store:
    Strava: Run, Ride, Swim
    How to update your apps on Apple: Support - Apple

    If this does not resolve your issue, please submit a support ticket and we will investigate further.

    Cheers,Scout (she/her)STRAVA | Community Hub Team


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