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Yesterday I did the Cape Town Cycle Tour and my activity shows up in Strava to import, it’s in my Apple health and fitness and I did two short rides after ending my main ride, one to the car and one from the car back to the house as the roads were still closed. The subsequent rides imported and display in my feed but my race is “imported” but I can’t see the activity. I have logged out, tried to reimport it, deleted the app, re-added my watch and nothing seems to be helping 

Hello ​@weasley 

Sorry to hear your ride didn’t sync to Strava.

If this activity was recorded with the Apple Workout app, you can re-import your activities using the instructions below:

  • Strava iOS App
  • You Tab
  • Settings top right (cog icon)
  • Manage apps and devices
  • Health
  • Your recent workouts from the Workout App will be located on this page

You mention you have tried to re-import unsuccessfully. Did you receive an error message of any kind?

If the recorded data can’t be retrieve and synced to Strava, here are a couple of potential workarounds to get credit for your ride:

1. Manual Activity: When data didn't record or isn't available through a friend

 

You can create a manual activity to account for the lost mileage - although this won't count toward Strava Challenges and won't match to any segments. For more on this, please see our Help Center article for Uploading Manual Activities. 

 

2. Activity sharing: If you were with a  Strava friend who recorded the activity 

 

You'll need to ask them to use the Add Friend button on their activity detail page which will allow them to share the activity with you. Once they've sent the invitation you can accept the copy of the activity as your own. If you accept the invitation, your friend's activity will appear on your Strava profile and feed as if it was your own. You will be grouped with the friend who invited you, the activity will count towards Challenges and Clubs you are a part of, and the activity will count towards your personal stats. The activity you are tagged in will not count towards segment leaderboards, running estimated best efforts and won't include heart, power, or cadence data. For more information on how this feature works please see our Help Center article: Inviting a Friend to Your Activity.

 

Just to add to ​@Jane’s recommendations - if the attempts to sync the activity fail, you can use some 3rd party app (e.g. RunGap for iOS) to export the activity from Health and then import it to Strava. That way, you'll preserve all data (heart rate etc) that would have been lost if just adding a manual activity or getting tagged as running with someone else. 

​@Jana_S Thank you - that is an excellent suggestion.

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