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HR data not uploading

  • January 18, 2026
  • 1 reply
  • 34 views

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Hi! 

I’ve recently started using a Coospo H8 heart rate monitor for my workouts and had no issues connecting or recording the data, so all looks good while I’m working out. When I save the activity however it doesn’t seem to retain the data and it’s as if I’ve not recorded anything; no average HR visible on the activity or anything like that. I was wondering whether anyone knew what the issue was, maybe I’m not doing something right?

Thanks!

Best answer by Jan_Mantau

Please lookup https://support.strava.com/hc/en-us/articles/360000556410-How-Strava-Uses-Health-Data in case you didn’t allow Strava to use heart rate data yet.

1 reply

Jan_Mantau
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  • Hub Superuser Alumni
  • Answer
  • January 18, 2026

Please lookup https://support.strava.com/hc/en-us/articles/360000556410-How-Strava-Uses-Health-Data in case you didn’t allow Strava to use heart rate data yet.