Hi @NunoEu
Thanks for posting about this. We currently have an open bug report filed with Huawei for this issue. Unfortunately some of the activity files they are syncing to Strava do not contain any data points, and as a result we're not able to publish the activity on the Strava profile.
Apologies for this and we're hopeful that Huawei will be able to resolve this soon.
I am having exactly the same issue with a GT3.
Hello @aidmcn
Sorry to hear you're also having this issue but thanks for letting us know.
If you don't mind, please submit a support ticket and we’ll be able to add your case to this our open ticket we have for this issue. Thank you.
Tengo un Huawei Watch GT 3 asociado con Strava en la app de Huawei Health correctamente, y los datos no se visualizan en Strava.
I have the iphone xr with latest software updates, Have huawei health with latest update and the huawie gt3 se watch with latest update.
Completed the link to strava as per instructions, Strava says it is linked, Huawei health app all shows as linked with appropriate data sharing options all on but I cannot get any activities to show in strava. I have tried connecting and setting up natively as well. Any help appreciated...
I meant to add i am in the UK...
Hello @BazzaM
Thanks for posting about this.
Please submit a support ticket and we’ll be happy to take a look and see what might be going on. Thanks.
Was the issue ever resolved with Huawei about the files they were posting. Is there a resolution to this issue?
Was the issue ever resolved with Huawei about the files they were posting. Is there a resolution to this issue?
Hi @aidmcn
We're still looking into this. I'll post an update as soon as I have one. Thanks for your patience.
Hi, I have the same issue with GT3 and ipone xr, both strava and Huawei apps say they are linked. did you get any resolution?
Hey Jane.
I have the same problem with a Huawei watch gt-940 and a iphone 8 with strava. Till June last year was able to sync but after a workout during today the app is unable to coordinate with the huawei health app and ios health app. All things are synced.
Hello All,
Thanks for your patience with this. Unfortunately the issue is not resolved, however we do have some more information and some troubleshooting steps you can try:
Please note: If you are not seeing the ability to connect to Strava under the Data sharing and authorization menu in Huawei Health it is because this integration is only available in select countries.
- Please make sure both the Huawei Health app and the Strava app are up to date.
- Please make sure you are in a region that Huawei has allowed to sync with Strava. If you are not in one of the approved regions you will not be able to sync to Strava.
- Europe
- Latin America
- Asia Pacific
- Africa
- If you have linked Huawei to Strava please open the Huawei Health app by going to Me > Privacy management > Data syncing Management and make sure you have enabled the following settings.
- Sync profile to cloud
- Sync fitness data to Cloud
- Sync health data to Cloud
- If you do not see the sync options noted in Step 3, please reach out to the Huawei support team.
- If after confirming the above steps you are still unable to sync activities please try uninstalling and reinstalling the Huawei Health app. Once reinstalled you may need to reconnect Huawei to Strava.
Finally, if your activities still are not syncing to Strava, please reach out to the Huawei support team for further assistance.
https://consumer.huawei.com/en/support/
I've had he same issue, the problem seems to be dependent on the activity. The only activities I've found that are compatable with Strava are 'outdoor run' and 'outdoor walk'.
It's a bit frustrating as I've recorded several Hikes and pool swims which can't be shared. But so long as its land based just record your activities as 'outdoor walk' or 'outdoor run' and it seems to register.
If Strava or huawei could resolve this though it would be much appreciated.
I have the same issue. The data won’t sync to strava
My Huawei Health is already connected with Strava, but only outdoor activities (outdoor running, cycling, walking) were synced. Other indoor activities were recorded in Huawei Health but not synced to Strava.
Solution above doesn't work for me. I've followed all the steps & authorised Huawei with Strava etc, I can see the activities in Huawei Health but nothing appears in Strava.
I'm only having to do this as strava appears to have ended support for Wear os2 in 2021, despite I was using Strava on my Huawei Watch2 only 2 days ago!
Hi,
I've seen a post or two but it hasn't solved my issue. Im in New Zealand and from what I can see this should fall under Asia Pacific but I don't get the option to add Strava in my Huawei Health app.
I wanted to confirm if this was actually available here.
Thanks.
Hello @rustykiwi
Sorry to hear of the difficulty and yes, it should be available in New Zealand. If you're still having problems, the best action would be to reach out to the Huawei support team for further assistance.
https://consumer.huawei.com/en/support/
I have same problem, i bought Huawei GT2 because i want to track all of my activities and sync them to Strava but the watch 2-3 years later doesnt sync... Link is broken and it does not sync anything. Please fix thit asap.... becauase a lots of people are heartbroken and stop using the watch and switch to some other brands. Thanks!
Nothing worked for me. I am in Europe and none of the activities will sync with Strava.
Same problem after some syncs.
I had some syncs defining some length (km) on the watch instead duration (minutes). After 25th of April no exercise is being sync between the apps.
The SOlution is Useless.....Wasting lot time still cant work....
I have the same issue, outdoor walk are synced but hiking is not.
Why is that a problem?
Hi done a 18k run today on my Huwaei smart watch..on Huwaei app on phone I've got strava account linked to Huwaei but it doesn't seem to work anymore..? It doesn't sync my run.
Any ideas? Ta
