Skip to main content

Recently I realized my heart rate data is no longer being shown on Strava when it's sent from Garmin or Whoop and after having researched it everything is saying I need to allow data permission. But I cannot find it in the settings.

Hey @henryjjjames, 


Thanks for your post. Please make sure you are using the most updated version of the app:


Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple


If you have issues after doing the above, please submit a support ticket and our support team will further assist you. 

Hi,

I have the same problem. My Heart rate data just stopped showing up since 3 September 2024.

Passed entries still show the data. but the newer ones does not.

I have tried done some reading and found the page for allowing Access under permission.

I have clicked this "allow access" button a 100 times. it does not allow or change.

Please help 

Hi, I am not using the App.

This is on the Web - Laptop with Chrome.

I have submitted 2 tickets already. I am not getting any response

Terms & ConditionsCookie settings