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Incomplete sync with Garmin Oregon

  • December 11, 2023
  • 12 replies
  • 3 views
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UPDATE FROM STRAVA:

Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:

https://support.garmin.com/

Hi

I have two Garmin devices which I sync regularly with Strava. My Garmin Forerunner watch syncs perfectly every time. However, in the last few weeks my Garmin Oregon 700 only partially syncs. I only get the first part of the activity (typically 10-40%) appearing on Strava. The whole activity appears fine in Garmin Connect, so I assume this a Strava problem. Please could you advise.

Best answer by Jane

Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:

https://support.garmin.com/

S
O

12 replies

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  • Menneke
  • Hub Starter
  • December 23, 2023

Hello, I have the same problem on my Garmin Montana 750i, syncing partially to Strava, only the part before a pause is registered, the part behind the pause is lost. I Think it's a Strava problem, because on Komoot and garmin Connect there's not a problem.

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  • stanley
  • Hub Starter
  • December 25, 2023

Hi!
I experienced the same issue since 06-11-2023, informed about it Strava support (Strava ticket 2752813) with activity files provided, but have not received a solution yet.

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  • ogmandrake
  • Hub Starter
  • December 31, 2023

I am also having this issues with my Garmin 66i.  Today it synced about 30s it looked like.

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  • jda
  • Hub Starter
  • January 17, 2024

What does this 'solution' mean for anyone else experiencing the same problem?

Garmin Orgeon 700, same issue for a couple of months now.

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  • memphis6158
  • Hub Starter
  • February 26, 2024

Hi Jane,

Has this problem been fixed ? I have a friend who has had this problem with her Garmin GPSmap 66i for the past couple of months.

Regards

Stephen Bevan

Jane
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  • Jane
  • Strava Alumni
  • Answer
  • July 23, 2024

Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:

https://support.garmin.com/

Jane (she/her)
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  • stanley
  • Hub Starter
  • July 30, 2024

Replying to last week (23/07/2024) solution with promised firmware update for Garmin Oregon 700: unfortunately there are no any updates for the device from Garmin and no any changes. Problem is still actual.

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  • memphis6158
  • Hub Starter
  • July 30, 2024

I can also confirm that the problem hasn’t been resolved.

Jane
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  • Jane
  • Strava Alumni
  • July 30, 2024

Hello @memphis6158 and @stanley 

If Garmin has confirmed no firmware is available for your device, please check with them to see if they can offer any workarounds. 

https://support.garmin.com/

Jane (she/her)
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  • Gary1804
  • Hub Starter
  • August 7, 2024

As this issue been resolved ? I've just purchased Oregon 700 and my first activity on it was 45 minutes and 1.8 miles. Only 33seconds and 0 miles was uploaded to strava ? 

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  • Gary1804
  • Hub Starter
  • August 7, 2024

Did yoy ever fix the issue. I'm having the exact same problem with my oregon 700 ?

Jane
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  • Jane
  • Strava Alumni
  • August 7, 2024

Hi @Gary1804 

Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue to experience problems after that, please reach out to Garmin Support directly for further assistance:

https://support.garmin.com/

If they firmware update is not available for your device, we recommend checking with Garmin to see if they can suggest any other workarounds or solutions.

Jane (she/her)
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