First of all, all firmware versions are up to date (Garmin Connect, Watch Version, Strava Version) Also, I live in asia, I am using the instinct2 model, and if you look at the auto upload sheet, it will be uploaded as the instinct2 solar model Is there a solution?
Answered
instinct2 base model automatic upload model name indication error
+1Best answer by Anonymous
This sounds a little bit like the problem I had when I purchased a newly released Garmin head unit... the make and model wouldn't appear on the activity page. I opened up a helpdesk ticket and this was their response:
"Thank you for contacting Strava. Sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.
I've filed a ticket for our engineers to add this model to Strava. Thank you for your patience."
It took them two weeks to add it to their system. I think that's what you're going to have to do -- open up a new help ticket. So they can straighten out their translation table between the two different watch options.
This sounds a little bit like the problem I had when I purchased a newly released Garmin head unit... the make and model wouldn't appear on the activity page. I opened up a helpdesk ticket and this was their response:
"Thank you for contacting Strava. Sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.
I've filed a ticket for our engineers to add this model to Strava. Thank you for your patience."
It took them two weeks to add it to their system. I think that's what you're going to have to do -- open up a new help ticket. So they can straighten out their translation table between the two different watch options.
+1This sounds a little bit like the problem I had when I purchased a newly released Garmin head unit... the make and model wouldn't appear on the activity page. I opened up a helpdesk ticket and this was their response:
"Thank you for contacting Strava. Sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.
I've filed a ticket for our engineers to add this model to Strava. Thank you for your patience."
It took them two weeks to add it to their system. I think that's what you're going to have to do -- open up a new help ticket. So they can straighten out their translation table between the two different watch options.
I also inquired as you said Thank you.
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