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Issue with Amazfit GTR 2 Not Displaying as Device on Strava/Problema com GTR 2 não exibido no Strava

  • September 4, 2024
  • 5 replies
  • 71 views
L
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I have successfully connected my Amazfit GTR 2 to the Zepp app and linked it with Strava. However, my Strava activities do not show that they were recorded using the GTR 2. I have ensured that the Zepp app is synced with Strava and both apps are updated to their latest versions. I have also checked and reauthenticated the connection between Zepp and Strava, but the problem persists. How can I resolve this issue?

 

Conectei com sucesso meu GTR 2 ao aplicativo Zepp e vinculei-o ao Strava. No entanto, minhas atividades no Strava não mostram que foram gravadas usando o GTR 2. Garanti que o aplicativo Zepp esteja sincronizado com o Strava e que ambos os aplicativos estejam atualizados para as versões mais recentes. Também verifiquei e reautentiquei a conexão entre Zepp e Strava, mas o problema persiste. Como posso resolver esse problema?

Best answer by Scout

Hey @Lucaasvictoor & @VadtrumFan, 
Thanks for posting about this and sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.

We've filed a ticket for our engineers to add this model to Strava. Thank you for your patience.

5 replies

Jane
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  • Jane
  • Strava Alumni
  • 3522 replies
  • September 10, 2024

Hi @Lucaasvictoor 

Thanks for your post. Someone from our Support Team will be happy to take a look at your account and see what's going on. Please be patient and someone will get in touch with you as soon as possible.

This post has been escalated to our Support team. If you have a similar question please submit a support ticket 

Jane (she/her)
V
  • VadtrumFan
  • Hub Starter
  • 1 reply
  • September 13, 2024
Привіт, є рішення проблемиHello, there is a solution to the problem
Scout
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  • Scout
  • Strava Alumni
  • 1398 replies
  • Answer
  • September 15, 2024

Hey @Lucaasvictoor & @VadtrumFan, 
Thanks for posting about this and sorry the data from your device is not being recognized properly on Strava. We do not have this device mapped in our system yet - which can cause your activity statistics to appear differently from what you see on the original platform you use.

We've filed a ticket for our engineers to add this model to Strava. Thank you for your patience.

Cheers,Scout (she/her)STRAVA | Community Hub Team
A
  • Apodartho
  • Hub Starter
  • 1 reply
  • September 30, 2024

Hi Jane,

 

 I’ve got a similar situation. Most likely as Scout explained, the watch might not be mapped in Strava device details. I’ve got an Amazfit T Rex 3. And similarly to Lucasvictoor, my activities are syncing accurately however the watch name isn’t showing up on the activities in Strava. 

I’ve always unlinked and linked back both the Zepp and Strava. I’ve already uninstalled and re installed both the apps. 

can you please have a look. 

C
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  • Chandrawh
  • Hub Rookie
  • 8 replies
  • May 7, 2025

Hi ​@Jane ​@Scout ,

I’m facing the same issue, but with Amazfit BIP 6. The watch is connected to the Zepp app, and Zepp is properly linked to Strava. But, when I try to connect Strava through the Zepp app, I get an error message saying: “There was an error connecting your device.” So not only does the device name not show up in Strava, but I also can’t even establish the connection properly.

This seems to be a recurring problem across different Amazfit models. Hopefully, a fix will come soon.


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