Missing laps in Strava after garmin connect import
Hello,
this happened for the first time to me. I uploaded my activity to garmin connect and it transfered to Strava but some laps where not recoreded (Power not measured). However they appear correctly in Garmin Connect. Moreover, due to this problem my activity is shorter than it really was. Can you fix that? I attach original TCX file with correct measurements. When I manually upload the file it still doesn't work!!!
Activity Link (Evening Ride on my account on 02/07/25):
not sure if I understand the problem - I see 22 laps both on your Strava and on Garmin, and the distances seem pretty much the same (with some very slight/negligible differences).
What's supposed to be wrong and what's the expected state of things?
(Note - here are the community hub we can't fix this for you, you’d have to contact Strava Support for that; but we can certainly try to figure out what's going on, and advise what to do.)
If you look to garmin activity it shows 60 min (correct), whereas in Strava it is only 52 min and that gives crazy 35 km/h. Laps 2-5 are there, distance is there, but they are not included in final calculations (excluding duration). I did 10x 3 min intervals/ 1 min. rest. In laps 2-5 my wattage is 0W… Weird.
Who should I ask for fixing the problem in my account?
Thank you.
Are we looking at the same activity? I see watts in all laps including those you’ve mentioned, and the displayed duration is 1:00:22.
Guide on how to contact Strava Support is here if needed - though the activity seems fine… are you viewing it from a browser or from the app? If from a browser, could any add-on be messing the data on your end..?
Wow. It was fixed :)) automatically or not - good that it works now. Thanks
