There may be two problems here: I have used a polar heart monitor for more than one year without issues. then the processed activity started to show graphs which had a flat heart rate intermittently within the exercise. A new battery made no difference. I assumed the monitor had broken down and bought a HRM PRO Garmin. While exercising I can see a heart rate which is in line with the activity of that moment. After the activity has been processed there is no heart rate graph at all. I have reloaded the Strava app to make sure it is the most up to date version. I have paired the monitor a number of times. Nothing gives me the desired result. Please let me know what else I can do or if there is a software hiccup which only you can fix? thanks.
problem with heat rate processing
+1Best answer by Bryant
Hey Everyone,
I can confirm this is a known issue that is currently being worked on.
All updates on this issue will be made within the following thread moving forward.
+27Ciao
+1Thanks Vincenzo, I checked it and yes it was still on “allowed”. Just to see what would happen, I have declined and then allowed again. It’s too late in the day here to now start another activity. Tomorrow I will try again and report back.
Just adding in that I have started getting the exact same issue with the Polar Verity Sense in the past week. I get the “something went wrong” banner popping up after hitting “finish” on the exercise and then when uploading, the heart rate data is missing.
+1Yes that banner shows up very briefly in my case as well.
Thanks for sharing your experience. How can I bring this issue to the attention of the Strava IT folks, because it does look that the problem lies there and not with the various heart monitors?
+29Hi all, this seems to be a widespread issue - let's try keeping the discussion in one thread, here:
I’ve asked the moderators to review and to bring it up with the engineering team, fingers crossed that this is fixed soon.
+26- Community Manager
- 938 replies
- Answer
Hey Everyone,
I can confirm this is a known issue that is currently being worked on.
All updates on this issue will be made within the following thread moving forward.
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