Probleme de connexion / Connection problem

Question

Bonjour, j'ai une montre galaxy sport.
Jusqu'à la dernière mise à jour tout fonctionnait très bien. Depuis plus possible de synchroniser ma montre avec l'application. 
J'ai tout réinstaller et maintenant je ne peu plus ajouter ma montre à mon compte strava même en entrant le code à 4 chiffres. 
TRANSLATION: Hello, I have a galaxy sport watch.
Until the last update everything worked fine. Since then it is no longer possible to synchronize my watch with the application.
I reinstalled everything and now I can no longer add my watch to my strava account even by entering the 4-digit code.

Jane · Accepted Answer

Hello @Rom07800

I'm sorry to hear of the issue. Can you confirm you're following the steps below?

Here are directions to set up Strava on your Samsung and how to access the four-digit code required to connect:

From a computer, go to https://watch.samsung.strava.com/ to link your Strava account.

You will receive a four-digit access code on the computer screen to enter on your device.

You will be prompted to accept location, sensor data permissions, and a safety warning before being able to record activities.

You can find more information about our app for Galaxy/Gear devices here: https://support.strava.com/hc/en-us/articles/360018601971-Samsung-Gear-and-Strava

Rom07800 · Answer

Merci de votre réponse,

J'ai tout fait comme décrit sauf qu'au moment d'entrée le code dans ma montre et de valider, j'ai un message d'erreur sur ma montre :"error trying to complete your authentication"

TRANSLATION: Thank you for your response, I did everything as described except that when entering the code into my watch and validating, I got an error message on my watch: "error trying to complete your authentication"

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