Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.
Answered
(RESOLVED) Error message (non-null is null) when attempting to sync activities on Wear OS app
Best answer by Scout
Hi All 👋!
Thanks for your patience and sorry about the issues.
You can try the steps @TheFostah noted which resolved the issue without losing any data:
Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.
If this doesn't work for you, our team has pushed a fix and you will need to do the following:
1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).
Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi.
+2For me what worked was logging out multiple times on the watch and logging in again. The time it worked was logging out on the watch, turning off the watch, turning the watch on again and then logging in. Then it got synced.
+2If you have pending syncs it's worth it to first try the following:
For me what worked was logging out multiple times on the watch and logging in again. The time it worked was logging out on the watch, turning off the watch, turning the watch on again and then logging in. Then it got synced.
+2Worked for me as well by:
- Log out of Strava on the watch
- Turn off watch and wait 30 seconds
- Turn on watch
- Open Strava -> prompts to accept terms of service
- Sync data. No data lost.
+4Same here. I had a strong run yesterday and it wasn't sync'ing. Somebody below mentioned to logout of Strava on the watch and then log back in again. I just did it and it worked for me. I'll now uninstall the app on the watch and reinstall.
+4Try logging out of Strava on the watch and log back in again. This just worked for me.
+6You could wait and try your chance tomorrow, sometime I had 2 day without sync and the day after it synced.
All my synced now so I'll try the install uninstall
+6I was already on 1.39 so I started a run for 2 minutes, and I didn't sync
I did the "fix method" and now I sync without issues!
Thanks Strava 👌❤️
+1I've lost my last 3 activities due to this error. I'm on a Galaxy Watch 6 Classic and a Galaxy S23 Ultra.
+1After many different approaches, I found a way to finally sync my ride.
Turn off Bluetooth on phone.
Uninstall app on phone.
Install app on phone.
Set watch on flight mode
Logg off Strava on phone
Restart watch.
Turn on Bluetooth on both devices.
Log in on watch, and sync works
+2Foud a way without losing data.
Sign out on your watch
Turn off your watch
Turn off your device
Turn on your device
Turn on your watch
Open strava on your watch
Sync your activitys
My 7 activitys got synced
+2Three for three on my uploads since the fix. Thanks for correcting this relatively quickly. (Galaxy 5 pro, Samsung S20)
+28Thank you for all your posts regarding this. For anyone still having issues, please try resyncing the activity:
Settings button on your watch > 'Tap to Sync' button
If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com and direct your email to the attention of Jimi.
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